Kotak Mahindra Bank

Product Manager-HO & SUPPORT-HO House Hold

Kotak Mahindra Bank  •  Mumbai, IN (Onsite)  •  5 days ago
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Job Description

Purpose of the Role

Own the design, evolution, and performance of Savings Account propositions across affluent customer segments.

Proposition Strategy

  • Develop and evolve savings account propositions for key customer segments.
  • Define product features, benefits, pricing, and positioning.
  • Identify unmet customer needs and translate them into product enhancements.

Customer & Market Insights

  • Conduct competitive benchmarking.
  • Drive customer research and insight generation.
  • Monitor customer trends and changing banking behaviors.

Segment Performance

  • Recommend proposition improvements based on customer and business performance.

Stakeholder Management

  • Partner with Distribution, Marketing, Analytics, and Digital teams to execute segment strategies.

Success Measures

  • Segment acquisition growth
  • Average balances
  • Segment profitability
  • Market competitiveness
  • Customer satisfaction/NPS

Skills Required

  • Strategic thinking
  • Customer-centricity
  • Proposition development
  • Commercial acumen
  • Market research
  • Influencing and communication

Ideal Mindset

"How do we become the preferred bank for this customer segment?"

Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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