Job Description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the Role

Own and evolve the online checkout and payments experience at Coles. This is a high-impact role focused on delivering a seamless, secure, and intuitive customer journey across our checkout flow.

You’ll work at the intersection of customer experience, payments technology, and product strategy, shaping both the front-end experience and the underlying payments ecosystem that supports it.

What you’ll be doing

• Lead the end-to-end product lifecycle across quarterly delivery cycles, from ideation through to execution
• Define product strategy and roadmap based on customer insights, data, and business priorities
• Own and optimise the checkout experience, with a strong focus on UI, usability, and conversion
• Partner closely with engineering and design teams in an agile environment (stand-ups, sprint planning, delivery)
• Drive discovery by staying close to customer needs and translating insights into actionable initiatives
• Collaborate with stakeholders across the business to align on priorities and communicate progress
• Support and mentor Associate Product Managers, helping guide delivery and workflow
• Contribute to the evolution of our payments platform, including underlying systems and architecture

About you

• Proven experience as a Product Manager, ideally within payments, fintech, or eCommerce checkout
• Strong understanding of the payments ecosystem, including AML and fraud considerations
• Experience working in agile delivery environments with cross-functional teams
• Customer-first mindset, with a strong track record in discovery and insight-led development
• Comfortable balancing strategic thinking with hands-on delivery

Key skills

• Structured, analytical thinker with strong problem-solving ability
• High attention to detail
• Excellent stakeholder management and communication skills
• Ability to operate effectively in a fast-paced, evolving environment

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 183048

Employment Type: Full time

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