Job Description

[What the role is]

Product Manager - GoBusiness Licensing

[What you will be working on]

About the Role

We are seeking an experienced Product Manager to lead the onboarding of licences onto the GoBusiness platform and develop innovative licensing features that streamline business operations in Singapore. This role sits at the intersection of government services and digital transformation, requiring someone who can navigate complex regulatory requirements while delivering user-centric solutions.

Key Responsibilities

The successful candidate will drive the strategic development of licensing capabilities on GoBusiness, working closely with government agencies to digitise and integrate various business licences onto a unified platform. You will be responsible for understanding the end-to-end licensing journey from a business perspective, identifying pain points, and designing solutions that reduce regulatory burden while maintaining compliance standards.

Your role involves conducting extensive stakeholder engagement with both government agencies and businesses to understand licensing requirements, processes, and user needs. You will translate these insights into product requirements, working with engineering teams to build scalable licensing features that serve thousands of Singapore businesses.

You will manage the product roadmap for licensing features, prioritising development based on business impact, user feedback, and government policy objectives. This includes overseeing the technical integration of various agency systems, ensuring seamless data flow and user experience across different licensing workflows.

Preferred Qualifications

Candidates with experience in government digital services, business licensing processes, or regulatory technology will be particularly well-suited for this role. Knowledge of Singapore's business regulatory landscape, experience with GovTech or similar government technology initiatives, and understanding of digital identity and authentication systems would be valuable additions.

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Job Responsibilities

• Collaborate with cross-functional teams to understand product requirements and objectives.
• Execute assigned tasks and deliverables according to project timelines and specifications.
• Participate in the design, development, testing, and deployment of digital solutions, as required by the specific project.
• Document processes, technical specifications, and project progress in a clear and concise manner.
• Proactively identify potential issues or roadblocks and propose solutions to ensure project continuity.
• Conduct research and analysis to support decision-making and problem-solving within the project scope.
• Communicate effectively with stakeholders, providing updates and gathering feedback.
• Adhere to GovTech's policies, procedures, and security guidelines.
• Contribute to a positive and collaborative team environment.

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Job Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: Proven experience (number of years highly dependent on the specific project, but generally 2+ years of relevant experience in a technology-related role is preferred).
• Technical Skills: Demonstrated proficiency in relevant technical domains (e.g., software development, data analysis, cloud platforms, cybersecurity, IT infrastructure) as dictated by the project's focus. Specific technologies will be detailed during the interview process.
• Soft Skills: Strong analytical and problem-solving abilities, excellent communication (written and verbal) and interpersonal skills, ability to work independently and as part of a team, strong organizational skills with attention to detail, and adaptability to change.
• Other: A strong interest in contributing to public service and government digital transformation initiatives is highly desirable.

[What we are looking for]

This role offers the opportunity to make a significant impact on Singapore's digital government initiatives, working on products that directly improve the business environment for thousands of companies. You will be part of a dynamic team driving digital transformation in government services, with opportunities for professional development and exposure to cutting-edge government technology projects.