Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the Role

The Product Manager, GM Protection Mexico is responsible for the end-to-end management of GM Financial Mexico's Protection product portfolio, including Extended Warranty and future protection products. This role leads product strategy, customer and dealer research, product design, pricing coordination, customer experience development, and go-to-market execution.

The position serves as the voice of the customer, dealer, and business, translating market opportunities into profitable and differentiated protection solutions that strengthen customer retention, dealer engagement, and GM Financial's strategic objectives in Mexico.

Reporting to VP IO Insurance, the Product Manager works cross-functionally with Sales, Operations, Actuarial, Finance, Legal, Compliance, Customer Experience, Dealer Services, Marketing, IT, and Third-Party Administrators to deliver industry-leading protection programs.

In this role you will:

Product Strategy, Innovation & Development

• Develop and manage the strategic roadmap for GM Protection Mexico products, including new coverages, enhancements, and lifecycle priorities.
• Conduct customer, dealer, market, and competitive research to identify unmet needs, growth opportunities, and product innovation priorities.
• Lead product definition and business case development, including coverage structure, benefits, eligibility, contract provisions, claims experience, and customer communications.
• Coordinate with actuarial, finance, legal, compliance, and implementation partners to support pricing, profitability, risk analysis, regulatory adherence, and launch readiness.

Customer Experience & Voice of Customer

• Serve as the champion for customer experience across the protection product ecosystem.
• Develop voice-of-customer processes and feedback mechanisms.
• Map and continuously improve customer and dealer journeys.
• Identify customer pain points and opportunities to improve satisfaction, retention, and product value.
• Establish metrics to measure customer experience and product adoption.

Dealer & Market Insights

• Monitor competitive products, pricing, coverage offerings, and market trends.
• Gather dealer feedback and incorporate insights into product development.
• Conduct market and regulatory analyses to identify risks and opportunities.
• Provide product expertise and recommendations to senior leadership.

Go-To-Market Execution

• Develop product launch plans and supporting dealer communications.
• Partner with Sales and Training teams to ensure successful product adoption.
• Create and deliver product presentations, workshops, and executive updates.
• Support dealer incentive and program enhancement initiatives.

Performance Management

• Monitor product penetration, profitability, retention, claims performance, and customer satisfaction.
• Establish product KPIs and performance reporting.
• Recommend enhancements and corrective actions based on performance data.
• Present results and strategic recommendations to executive leadership.
• Support the new organization creation, teams’ development, onboarding and key results
• Coach and guide team members

What makes You an ideal candidate?

• Product strategy and roadmap development.
• Customer-centric problem solving.
• Strong analytical and quantitative skills.
• Executive presentation and communication skills.
• Ability to influence without direct authority.
• Cross-functional leadership and stakeholder management.
• Strong project execution and organizational skills.

Knowledge

• Product management methodologies and design-thinking principles.
• Customer journey mapping and customer experience management.
• Strong understanding of dealership operations and automotive F&I environment preferred.
• Knowledge of warranty, insurance, service contracts, or protection products desirable.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• 3-5 years of product management experience.
• Experience leading customer-focused product design and development initiatives.
• Experience in protection products, warranty, insurance, automotive finance, dealer services, financial services, or related industries preferred.
• Demonstrated success managing products through the full lifecycle from concept to execution.
• Demonstrated experience in team management, hiring and developing direct reports.
• Experience as a lead of direct team members or managing stakeholders and/or business partners.

GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people’s rights and freedoms.

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