Job Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Team presentation and main goal:

As part of the development and optimization of the digital offering "Organizing an Event," the Product Support & User Experience Officer provides cross-functional support to ensure service quality, data reliability, and consistency of user journeys. The role contributes to structuring processes, monitoring tools, and the continuous improvement of the user experience. Main tasks and goals: Your main missions will be to:

- Development & Continuous Improvement of the Offering

Contribute to the functional and qualitative evolution of the "Organizing an Event" product.

Assist the Product Owner in backlog management (preparation, prioritization, clarification of needs).

Contribute to the preparation and smooth running of agile rituals (reviews, testing, evolution tracking).

Structure, update, and maintain product documentation in internal tools (processes, user guides, practical sheets).

- Support for the "Organizing an Event" Product

Track the progress of requests and anomalies in JIRA and escalate points of attention to the Product Owner.

Participate in functional acceptance testing phases to ensure development compliance.

Contribute to improving the user experience by systematically relaying user needs, pain points, and feedback.

Monitor incidents, malfunctions, and complaints related to the product, in coordination with the relevant teams.

Cross-Functional Responsibilities

- Content Updates

Update content related to event spaces, services, and processes.

Ensure the quality, accuracy, and consistency of published information.

Coordinate updates with internal teams (Hospitality, Communication, IT, Purchasing, etc.).

- Data Monitoring & Reporting

Produce and monitor monthly activity reports (volume, key indicators, usage).

Verify the consistency of offer prices and published data (e.g., event catering).

Monitor partner venues: information, availability, activity.

Update contractual monitoring dashboards.

Identify areas for improvement and share them with the relevant teams.

- Communication & Change Management

Draft and disseminate communications related to the evolution of the "Organizing an Event" product and associated services, and schedule communications in dedicated internal channels.

Ensure the updating and dissemination of processes and best practices to users.

Qualifications

• Good level of English - minimum B2 (mandatory).
• Mandatory B2 French proficiency (mandatory).
• Previous experience in managing projects that include product culture, change management, UX/UI, innovation, product modeling and continuous improvement (1-3 years)
• Communication and synthesis skills and knows how to interact effectively at all levels of the organization (1-3 years)
• Ability to bring teams together in order to deliver products and bring value to the company and be attentive to the requirements of both internal and external customers (1-3 years)
• Ability to structure, analyze, and validate data (1-3 years
• Ability to work in an international and distributed team.
• Dynamic and pro-active profile
• Ability to handle stress
• Good communication and attention to detail

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.