Job Description

Creative Chaos is hiring a Product Manager to own product execution across our transit payments, airtime distribution, and digital wallet systems. This role blends product strategy, requirement definition, cross-functional coordination, and delivery oversight. You will work closely with engineering, operations, and external partners to ship reliable, scalable fintech products.

This is not a purely technical role, but you must be comfortable working with APIs, integration flows, and platform constraints. You will report to senior product leadership and collaborate directly with telco partners, transport authorities, engineering teams, and internal business stakeholders.

Job Responsibilities:

Product Strategy & Discovery

• Lead discovery for new features, market requirements, and client-requested enhancements.
• Understand customer needs across mass transit, telco integrations, and payment workflows.
• Support the development of product vision, roadmap, and success metrics for your product area.

Execution & Delivery

• Write clear, detailed requirements (BRDs, PRDs, user flows, technical requirement specs).
• Partner with engineering to define scope, estimate efforts, and plan sprints.
• Work with design teams to ensure user-centric flows across mobile, web, and agent applications.
• Track execution, manage releases, and ensure quality for mission-critical systems.

Client & Partner Engagement

• Act as a product liaison for telcos, banks, and transport authorities.
• Lead requirement workshops, clarify functional needs, and coordinate technical integration details.
• Support client onboarding, UAT cycles, launch readiness, and post-launch optimizations.

Technical Alignment

• Collaborate with engineering on API orchestration, backend flows, and platform scalability.
• Understand constraints related to:
• Telco APIs
• Payment rails (EMV, ISO8583)
• NFC/contactless flows
• USSD/SIM channels
• Participate in design reviews, testing cycles, and solutioning discussions.

Requirements

• 4–7 years of product management, business analysis, or solution delivery experience.
• Experience in fintech, payments, telco, or mass transit systems.
• Strong understanding of transactional products: wallets, airtime/VAS, top-up systems, or payment integrations.
• Ability to translate client needs into functional and technical requirements.
• Comfortable working with APIs, system diagrams, and integration workflows.
• Strong communication skills and confidence in leading conversations with clients and engineering.

Good-to-Haves

• Experience in high-growth or emerging-market startups.
• Exposure to offline-first transaction systems or contactless/NFC products.
• Understanding of compliance, reconciliation, and settlement workflows.

Key Traits

• Ownership mindset — drives outcomes, not motion.
• Structured thinker with strong analytical and problem-solving skills.
• Excellent communicator across clients, developers, and internal leadership.
• High adaptability and thrives in fast-moving environments.
• Detail-oriented with a strong bias for clarity and documentation.
  

What success look like

• Clients trust you to convert their needs into clear product requirements.
• Engineering trusts your clarity, prioritization, and technical understanding.
• The business relies on you to deliver features that drive adoption, revenue, and operational efficiency.
• You manage your product area end-to-end with minimal supervision.