Job Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

The Product Manager is responsible for the success of the product across its full lifecycle. This includes defining the product vision, gathering and prioritising customer and business requirements, and working closely with engineering, sales, marketing, support, and other key stakeholders to deliver strong business outcomes.

The role combines strategic thinking with practical execution. You will help shape product direction, turn ideas into clear requirements, support delivery from concept to launch, and ensure the product continues to meet customer needs and business goals. You will also work directly with clients to understand their challenges, improve adoption, and support customer satisfaction and retention.

Key responsibilities

Product strategy

• Own product initiatives from idea through discovery, delivery, launch, and ongoing improvement.

• Develop and maintain the product roadmap in alignment with business goals.

• Write clear product definitions that set out the vision, objectives, and key requirements.

• Prioritise needs across customers, features, technical improvements, and operational efficiency.

• Define product pricing and positioning with input from key stakeholders.

• Translate product strategy into detailed requirements, user journeys, and prototypes.

• Help development teams make informed trade-offs across competing priorities.

• Ensure product decisions support customer needs and business objectives.

Product execution

• Lead the product development cycle from discovery to launch and iteration.

• Prioritise work based on customer impact and business value.

• Review product designs and suggest improvements where needed.

• Act as a champion for the product across the business.

• Communicate progress, risks, and outcomes clearly to senior stakeholders.

• Support the development team by answering product-related queries.

• Manage roadmaps, releases, beta testing, and pilot programmes.

Data-driven and customer-focused working

• Build a strong understanding of the customer experience and identify opportunities to improve it.

• Use customer behaviour, usage trends, and feedback to inform product decisions.

• Analyse data to identify issues, opportunities, and new feature ideas.

• Represent the customer perspective throughout the development process.

• Define and track KPIs that measure product and business impact.

• Use insights to support short-term improvements and longer-term strategy.

Stakeholder influence

• Build trust and buy-in for the product vision across the business and with external partners.

• Lead discussions to gather business and technical requirements.

• Help manage dependencies across teams and functions.

• Address escalations by framing problems clearly and supporting solution development.

• Share product and market insights with stakeholders.

• Work effectively with cross-functional teams to keep delivery on track.

Client needs

• Gather client feedback and share insights with internal teams.

• Track key client success measures, including usage, satisfaction, and retention.

• Represent the client voice in product and service discussions.

• Help ensure client needs are reflected in product decisions and priorities.

Skills and experience

• Proven experience in product management and product development.

• Strong communication and stakeholder management skills.

• Customer-focused with strong empathy and commercial awareness.

• Confident, proactive, and detail-oriented.

• Comfortable working in a data-driven environment.

• Able to interpret feedback and turn it into practical recommendations.

• Strong research and analytical skills.

• Experience managing digital asset workflows or similar product/process solutions.

• Strong collaboration skills and a track record of working well across teams.

• Able to manage multiple priorities in a fast-paced environment.

• Self-starter with strong problem-solving skills and the ability to work independently.

• Experience in travel is desirable.
  
  

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com