Job Description

Product Manager – Public Assistance Solutions- EBT/SNAP/TANF – REMOTE -USA

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

We are looking for a Product Manager with strong experience in government benefit delivery systems to drive the vision, roadmap, and execution of our public assistance software solutions. You will lead cross-functional teams of engineers, designers, and SMEs to build modern, user-centric systems that streamline eligibility, enrollment, and benefit issuance for programs like SNAP, TANF, and WIC.

• Product Vision & Roadmap: Define and drive the strategic roadmap for human services products, balancing client requirements, federal compliance mandates, and user needs.
• Agile Execution: Translate complex government policies and SME inputs into prioritized user stories, acceptance criteria, and actionable sprint backlogs.
• Cross-Functional Leadership: Lead engineering, design, and SME teams to design, build, and deploy high-impact tools for caseworkers and benefit recipients.
• Client & Vendor Management: Partner with state agency leadership, EBT processors, and third-party vendors to ensure seamless system interoperability and integration.
• Client Product Demos: Comfortable in working with team to create and conduct product/solution demos for potential clients
• Metrics & Modernization: Track product performance, user adoption, and system reliability to continuously modernize public assistance delivery.

Minimum Qualification

• Experience: 4+ years of Product Management experience delivering enterprise or government software solutions.
• Domain Knowledge: Demonstrated understanding of modern eligibility engines, document management systems, or EBT processing platforms for SNAP, TANF, or WIC.
• Contracting Background: Direct experience delivering software under state/federal government contracts (Agile/Scrum environments preferred).
• Skills: Strong familiarity with federal compliance frameworks (e.g., FNS regulations, NIST standards, HIPAA/PII handling).
• Education: Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).