Build delightful experiences that keep customers coming back
The Product Manageris responsible forowning and continuously improving digital products that power Inspire Brands’ technology ecosystem by working across a distinctive portfolio of leading restaurant brands. This position plays a critical role in managing production health, serving as the primary product escalation point for live issues, and driving continuous improvement initiatives across Inspire Brand’s digital guest experience platforms.
The successful candidate will partner closely with Engineering, Technology Operations, Support, and Business stakeholders to prioritize and resolve production issues, translate learnings into roadmap improvements, and ensure digital products meet performance, reliability, and customer experience expectations. This role requires a strategic mindset combined with strong execution whileoperatingeffectively in afast-pacedenvironment where priorities may shift quickly.
The strongest product managers of the next decade will be those who understand how to combine human judgment, business context, and AI-enabled ways of working to deliver better outcomes. This role will expect that you view environments blending Agile practices with AI-enabled product development approaches as an opportunity rather than a disruption.
Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and continuously improve the digital guest experience.
*This position is required onsite 4 days per week, typically Monday- Thursday.
RESPONSIBILITIES
Provide product leadership and oversightfor the team responsible for handling production issues includingprioritization,resolutionand continuous improvement of digital products
Serve as the primary product escalationpoint for production incidents, partnering with Engineering to drive prioritization, resolution, and continuous improvement
Proactively lead cross-functional teamof senior leaders and business teams within Inspire (including Engineering Product Management, Solutions Architecture, Finance, Legal, and Brand teams) to assess and define robust solution requirements
Design andoptimizeuser-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
Lead product decision‑makingduring live incidents by assessing guest impact, business risk, and technical tradeoffs
Ensure timely, transparent communicationwith business and technology stakeholders during production incidents.
Lead post‑launchhypercareactivities for new digital capabilities, including heightened monitoring, issue prioritization, stakeholder communication, and coordination of rapid fixes to ensure successful stabilization and adoption
Translateproduction learnings into prioritized roadmap itemsand backlog enhancements by identifyingrecurring production issues, usability gaps, performance bottlenecks, and technical debt across digital products
Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.
EDUCATION QUALIFICATIONS
Minimum: 4 year degree/Bachelor's degree
Bachelor's degree in business, Marketing, ComputerScience,or related field
EXPERIENCE QUALIFICATION
Minimum:
7+years of experienceinproduct management practices, agile methodologies, and test-driven development experience.
Demonstrated thought leadership insolving customer-facingdigitalexperience opportunities
Demonstrated experience collaborating with both business and IT toaccomplishproject objectives
A proventrack recordof driving digital innovation and delivering outperformance tostatedbusiness goals
REQUIRED KNOWLEDGE,SKILLS,or ABILITIES
Deep understanding of e-commerce business, consumer mindset, digital user experience, digital designframeworksand processes
Leverage AI as a force multiplier across the product lifecycle by combining human judgment with AI-driven insights, critically evaluating outputs, driving adoption of modern AI-enabled product development practices, and continuouslyidentifyingresponsible opportunities to create business value.
Strong analytical skillswith theability to lead data-driven discussions to drive alignment around prioritization and impact
Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussingtradeoffs between development and business teams
Knowledge of the range of activities related to the product development lifecycle (e.g.opportunity identification, product discovery, project execution, and post launch performance measurement and management)
Deep knowledge of agile delivery principles
Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise,andwell-documented product requirements
Excellentverbaland written communication skills,with the ability to communicate effectively to diverse audiences
Strong problem‑solving skills, with the ability to adapt quickly to changingbusinesspriorities and overcome unexpected challenges
Strong project/workflow management, prioritization, and negotiating skills
Ability to influence cross‑functional teams and consistently deliver results while meeting deadlines
Passion for the restaurant industry anda strong desireto help shape the future at Inspire Brandswith an entrepreneurial mindset
Self‑starter with the ability tooperateeffectively with minimal supervision
Decision Making Authority
Authorized to prioritize production issues, define continuous improvement initiatives, and make product tradeoff decisions within established business and technology guardrails.
Travel
Availability to travel up to 15%
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
