Job Description

MoMA Design Store (store.moma.org) is looking for a professional with a passion for developing best-in-class retail/e-commerce experiences. The ideal candidate has both a passion for simple, intuitive customer experience and very strong analytical abilities. We're looking for someone who can roll up their sleeves and get into the details, but also tie them back to the big picture. This position reports directly to the Head of eCommerce.

Responsibilities:

• Manages the ecommerce product roadmap, balancing feedback from stakeholders and prioritizing projects based on business needs.
• Maps, understands, evaluates and optimize all key customer journeys.
• Stays up-to-date on developing technologies and technology trends, researches competitors’ offerings and makes recommendations.
• Project manages across departments and acts as primary contact with developers, facilitating dialogue with key stakeholders to ensure successful and timely project launches.
• Leads digital commerce projects from discovery to launch phase.
• Manages UAT with internal team members.
• Co-owns Digital Commerce department budgeting and reporting.
• Acts as participant and/or lead in key strategic departmental analytical projects.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Bachelor's degree with three to five years of experience in DTC ecommerce, or equivalent.
• Two plus years working with A/B tools, test design, usability testing, various voice of customer methodologies, user acceptance testing.
• Extensive understanding of retail ecommerce landscape, including “best practice” features and functionality.
• Experience optimizing shopping experiences for conversion (e.g., checkout flows and landing pages).
• Strong analytical thinking and inquisitive outlook.
• Ability to translate business goals into customer experiences and measure and prove their successful impact.
• Very strong knowledge of analytics tools like Google Analytics.
• Strong communication skills
• Ability to multitask and prioritize projects.
• Self-motivated, resourceful and creative mindset.
• Keen attention to detail.

Reports to: Head of eCommerce, Retail

Salary Range: Minimum of $100,000 to a maximum of $115,000 per annum

Application instructions: To apply, please visit MoMA Jobs Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).