Job Description

 Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. 

 The Customer Acceleration Team (CAT) is part of the Customer Experience Engineering (CxE) division within Microsoft’s Security business. We work with customers from all over the world and all shapes and sizes, and we work directly with engineering to shape the product based on these customer insights. The CAT PM will handle technical aspects of customer and partner engagements with a focus on security and AI initiatives. This role entails providing proactive guidance, active listening, dealing with ambiguity and driving technical execution. 

 The key Microsoft Security products driven through our team are within the Purview portfolio whcih include Data Security, Data Compliance, and Data Governance solutions. We partner closely with our Purview Product Engineering Teams to improve our products by gathering insights from the thousands of customers we work with daily. 

 To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations.  In addition, you have a can-do attitude and strong written and verbal communication. 

To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations.  In addition, you have a can-do attitude and strong written and verbal communication. 

Responsibilities

This customer-obsessed individual, along with the broader CxE team, will engage directly with customers, support, and product engineering teams across these areas of responsibility:  

• Help customers realize the value of our products while driving usage: As a Microsoft Purview technology expert, you will enable customers to scale deployment, adoption, and usage of our products and define our customers’ experience with these services. You will use your technical subject matter expertise to train and enable the scale deployment ecosystem, driving investments to build better products for our scale motion. Collaborate with internal and external communities to identify business and technical requirements and spearhead the continuous improvement of our products.   

• Product & Service Insights: Partner with engineering teams, use your technical knowledge and expertise to help guide the future direction of our products and services. You will learn from customers, partners and deployment efforts while collecting product insights and driving those insights into our Product Engineering teams to influence product roadmap and improve our products. Ensuring our customer and partner needs are understood and evangelized throughout the engineering organization as part of the development lifecycle is critical to our long-term business growth and sustainability.  

• Incubate new features and products: You will incubate new and exciting features and products with customers and ensure readiness through repeatable and scalable processes.  

• Embody our  Culture and  Values  We embrace a culture which is customer focused, collaborative, fun and iterative – one that delivers continuously and drives engineering excellence. 

Qualifications

Required/minimum qualifications

• Bachelor's Degree AND 2+ years experience in product/service/program management or software development
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development
  • OR equivalent experience.
• 2+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 2+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• 2+ years of professional Security experience (Purview experience is a plus)
• Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment.
• Experience engaging with customers and managing expectations in customer-facing roles. 
• Experience delivering concise and fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, developers). 
• Experience evaluating and translating customer needs, requirements, and challenges, identifying solutions (positioning, technology, business value, prioritization), and communicating improvement opportunities to technical and non-technical stakeholders. 
• The ability to forge relationships with customers communicating on behalf of Microsoft Security engineering, facilitating understanding of the value proposition of Microsoft Purview.
• Familiarity with Microsoft Purview DSPM for AI, Microsoft Copilots (M365 Copilot, Copilot for Security, Copilot for PBI), Low Code Copilots (Copilot Studio, Microsoft Foundry),Third-Party Generative AI (ChatGPT consumer / Enterprise, Gemini, Bard, Anthropic), and protecting AI.

#MSFTSECURITY

Product Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.