Product Manager – Customer Insights
About ING & Tribe Payments
Every day, millions of customers interact with their transactions, checking what happened, understanding where their money went, and deciding what to do next. These moments shape trust, confidence and ultimately how customers feel about their bank.
Within Tribe Payments, our Customer Insights team is responsible for turning raw transaction data into clear, meaningful and actionable insights. Our ambition is simple but bold: help customers understand their money instantly, reduce friction when something goes wrong, and empower better financial decisions, at scale.
To strengthen this mission, we’re looking for a Product Manager – Customer Insights who is excited to work at the intersection of customer experience, data, payments and technology.
The team & setup
You’ll join a multidisciplinary product team within Payments, working with engineers, designers, data specialists, and stakeholders across Commercial, Risk and Operations.
Together, you’ll help shape how transaction insights are designed, built and scaled, not only in the Netherlands, but also across new markets. This is a role for a product professional who enjoys hands‑on ownership, collaboration, and seeing tangible impact from their work.
Your role & what you’ll be doing
As Product Manager – Customer Insights, you take responsibility for meaningful parts of the customer journey and drive them from problem discovery to live product.
You combine a commercial mindset with technical fluency and are comfortable working closely with engineers to make informed product decisions in a complex payments environment. You focus on delivering customer value today while shaping solutions that can scale tomorrow.
In this role, you will:
What we’re looking for
We’re looking for a product person who is curious, pragmatic and impact‑driven.
You bring:
Nice to have
What we offer you
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:
https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.
Ready to help shape how customers understand and trust their money?
Apply now and join us on our journey.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
