Job Description

We are looking for a detail-oriented, knowledgeable, and proactive professional to join our Credit Card business as a Product Manager – Business Process Governance.

This role is critical in ensuring full compliance with applicable regulations, guidelines, and internal policies governing the issuance and servicing of credit cards.

You will be responsible for leading regulatory interpretation, policy alignment, risk assessments, audits, and providing strategic advice on regulatory developments impacting the cards portfolio.

You will also serve as a key liaison with internal stakeholders and regulators such as the RBI (Reserve Bank of India).

Key Responsibilities:

1. Monitor, interpret, and implement applicable regulatory guidelines from RBI and other authorities relevant to the credit card business.

2. Ensure compliance with RBI Master Directions on Credit and Debit Cards, fair practices codes, grievance redressal, data privacy and customer data protection

3. Design and update credit card processes, disclosures to be in line with regulatory mandates.

4. Conduct periodic risk and compliance assessments for card products, processes, and partners (co-brands, issuers, payment networks).

5. Drive internal and external audits, compliance testing, and implement corrective action plans where needed.

6. Lead regulatory reporting and submission processes, ensuring timeliness and accuracy.

7. Act as a key point of contact for any regulatory inspections, show-cause notices, or customer grievance escalations from ombudsman/regulator.

8. Collaborate with Risk, Legal, Operations, and Technology teams to ensure new initiatives get designed with compliance embedded from inception.

Required Qualifications & Skills

1. 5–7 years of experience in regulatory compliance / legal advisory roles in BFSI, preferably in credit cards, payments, or retail banking.

2. Strong understanding of RBI guidelines, consumer protection, outsourcing guidelines, and data privacy regulations.

3. Experience handling regulatory audits, compliance monitoring, and risk mitigation frameworks.

4. Excellent communication and stakeholder management skills; ability to influence senior leadership and cross-functional teams.

5. Strong analytical skills and attention to detail; ability to interpret and apply complex regulations to real-world scenarios.

6. Familiarity with digital on-boarding and co-branded card arrangements is an advantage.

7. Bachelor’s degree in Law, Finance, or Business Administration. Prior audit or assurance background will be preferred.

8. Proficient in working on MS Office tools.