Aircall

Product Manager Call Quality

Aircall  •  Republic of France (Onsite)  •  2 months ago
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Job Description

We are hiring a Staff Product Manager - Call Quality & Voice Platform.
Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution means owning the experience where it matters most: crisp, reliable, interruption-free calls Aircall’s mission is to ensure that every conversation - whether with a customer, prospect, or partner - happens with the highest possible quality, regardless of device, network, or geography.
A large part of Aircall’s product value comes from the clarity and reliability of our voice layer, and the intelligence we provide to help customers understand, troubleshoot, and improve call performance. Empowering conversations means building systems that proactively maintain call quality, surface accurate diagnostics, and minimize the operational cost of voice issues for our users and support teams.
We are looking for a Staff Product Manager, to own Call Quality & Voice Platform to lead Aircall’s strategy for voice reliability, media performance, and call experience observability. This person will work with Engineering, Data, CX, Infra, and Product Marketing to define Aircall’s long-term vision for call performance, and deliver impactful product improvements that scale globally.

Key Responsibilities :

  • Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
  • Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
  • Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
  • Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
  • Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
  • Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance

Qualifications

  • We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
  • 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
  • Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar)
  • You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
  • You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap
  • You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plansYou are fluent in English (Spanish, Portuguese or French is a plus)
Aircall

About Aircall

The collaborative, AI-powered workspace trusted by 22K businesses for all customer conversations—with intelligent voice agents, automated workflows, and adaptive real-time coaching.

Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences.

Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships.

Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
New York, NY
Year Founded
2014
Website
aircall.io
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