Job Description

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

This role is at the heart of driving Tipico’s Operations Platform forward - owning the roadmap, setting bold objectives, and delivering high-performance solutions and smart automation across Customer and Franchise Operations.

Working closely with stakeholders, product leaders, and tech teams, you’ll continuously level up the platform - boosting agent performance, elevating customer and partner experience, and streamlining operations.

You’ll play a key role in shaping a winning, scalable ecosystem - built for speed, innovation, and excellence - keeping Tipico at the top of its game.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Product Manager (m/f/x) to join the team!

Your daily pitch

At Tipico, we play to win, and as a Product Manager (m/f/x) you ensure that our Service Cloud platform is a high-performance solution for our teams. Think of yourself as the tactical mastermind, working closely with the Product Lead and cross-functional teams to drive efficiency, automation, and innovation—just like a top coach shaping a championship-winning squad.

Your playing field

• Supports the Product Lead in shaping and executing a winning product strategy that delivers on business goals.
• Drives timely delivery and top-quality outcomes through sharp prioritisation, planning, and execution of the roadmap.
• Owns end-to-end development of the Operations Platform, collaborating closely with internal and external tech teams.
• Defines clear feature requirements and leads Development Teams in an Agile environment (daily scrums, sprint planning, reviews, retros).
• Champions quality through UAT and reviews, ensuring every delivery hits the mark.
• Partners with Tech Leaders to accelerate platform optimisation, automation, and high-impact feature delivery.
• Builds strong cross-functional relationships, keeping teams aligned and moving towards shared goals.
• Stays ahead of the game by tracking market trends, emerging technologies, and innovations in customer service automation.

Qualifications

Which skills should you bring to the pitch

• Experience. 5+ years in Product Management, with hands-on experience building and evolving customer/partner operations platforms (e.g. Salesforce Service Cloud, Zendesk, Intercom) within iGaming or similar regulated industries. If backed up by certifications - even better!
• Technical Background. Strong understanding of operations platform architecture, workflow automation, and third-party integrations.
• Innovation. Solid grasp of agentic AI and how it can elevate customer service performance and efficiency.
• Communication. You are fluent in English, both verbal and written, have a structured approach and can communicate clearly and in an efficient way with different stakeholders to build and maintain strong relationships.
• Analytical Mind. You think strategically and analyse problems to find the best solutions while still taking a creative approach.
• #OneTeam Mentality. At Tipico, we play to win together. We’re looking for a team player who is self-driven, focused, and an excellent communicator—someone who steps up, takes responsibility, and always aims for the best results.

Additional Information

This is how we score with you

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• On-site childcare. We’ve got a game plan to support you and your 3+ old kids.
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you? Apply now and join our winning team.

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!