Job Description

As a Product Manager for the Business Central Area Product, you will play a crucial role in the SMB Client & Frontline Experiences (SMB CFX) organization. You will be responsible for creating dynamic solutions that enhance connectivity across channels, boost banker productivity, and provide efficient experiences for business clients and frontline teams.

In this high-visibility area product team, you will lead efforts to enable banker productivity and client relationship growth, supporting SMB CFX’s mission to build trust with the frontline through innovative tools. You will collaborate with engineering, data science, product, design, legal, and other business lines to define objectives and strategies, managing dependencies to deliver integrated solutions. Your role involves translating banker and client needs into scalable capabilities adopted across channels and roles. You will partner with the Area Product Owner to build and execute a multi-year product vision, launch innovative products, and ensure exceptional client experiences.

Job responsibilities

• Partner with Area Product Owner and Product Managers to develop a product strategy and product vision that delivers value to our business clients and frontline teams
• Identify, implement and monitor continuous process improvements across the area product
• Ensure adherence to risk and quality controls as well as promote cross-product engagement
• Lead team members across the quad to conduct discovery efforts and research to uncover solutions and integrate them into the product roadmap
• Lead team members across the quad to create and maintain a product backlog that supports the overall strategic roadmap and value proposition
• Lead team members across the quad to complete project tollgates such as communication, training, readiness, etc.
• Contribute to and promote the framework for tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• High judgment and resilience in fast‑paced environments; demonstrated ability to navigate ambiguity, manage trade‑offs, and make timely decisions
• Strong executive communication skills—written, verbal, and presentation—with the ability to convey complex topics succinctly to key stakeholders

Preferred qualifications, capabilities, and skills

• Experience leading products in a large, highly matrixed financial services or technology organization, with exposure to Business Banking or frontline enablement domains
• Preferred experience supporting more than one CCB Operations Function/Line of Business

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans