Job Description

Create your best future and join Originations & Servicing Village, in the Consumer Mortgages LoB, as a Product Manager.

What’s the role?

This role sits within the Originations & Servicing Village, in the Consumer Mortgages Line of Business, in the Apply and Verify team.

You’ll focus on improving how mortgage applications are assessed, verified and progressed, using AI, automation and data‑driven decisioning to reduce manual effort, improve time to decision, and lift customer and broker outcomes.

Working end‑to‑end, you’ll shape initiatives from problem definition through to delivery and benefits realisation. You’ll partner closely with Technology, Data, Risk and Operations to turn complex mortgage and verification problems into clear product outcomes and build solutions that are scalable, explainable and safe.

This is a full‑time, permanent role based in Sydney, with flexible and hybrid working available.

What do I need?

• Strong product experience working with engineering and data teams on complex, technology‑led initiatives
• AI/ML capability is critical — a practical understanding of how AI can be applied to decisioning, automation, document verification and analytics (hands‑on development not required)
• Confidence translating business needs into clear technical requirements, including data flows, integrations, model inputs/outputs and non‑functional requirements
• Mortgages and lending knowledge, particularly origination and verification in a regulated environment
• A strong risk and controls mindset, with an understanding of explainability, model monitoring and human‑in‑the‑loop decisioning

Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.