Job Description

Howdy, we’re Heidi 👋

“The AI startup growing faster than Canva”

That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That’s where you come in.

The role

We’re looking for a Product Manager who obsesses over the surfaces clinicians touch hundreds of times per day. Someone who believes consumer-grade craft belongs in B2B software.

You will own Heidi’s client platforms (iOS, Android, and desktop) that over 200,000 clinicians use daily. Every interaction, every millisecond of latency, every pixel matters when clinicians are mid-consultation with patients.

You will partner closely with engineering, design, and platform teams to continuously raise the bar on quality and reliability across every surface.

This role will be based in either our Sydney or Melbourne office.

We don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you’ll do

• Own product strategy and roadmap for Heidi’s client platforms (iOS, Android, Desktop), setting clear goals and being held accountable to achieving them
• Obsess over performance; every frame drop, every loading spinner, every crash is personal to you
• Navigate platform constraints and opportunities across iOS, Android, and Electron, knowing when to build native vs cross-platform
• Own mobile monetisation strategy including App Store T&Cs, onboarding optimisation, and payment pathways
• Think native-first: leverage iOS/Android platform capabilities (Bluetooth, native calling, camera, clipboard) for clinician workflows
• Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
• Partner with hardware teams on design-engineering tradeoffs when software meets device (wearables, ambient surfaces)
• Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn’t notice
• Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
• Build strong relationships with Apple, Google, and platform teams to stay ahead of OS changes

If we’d worked together the last 6 weeks, you’d have:

• Fixed a customer-reported crash and had them re-engage with the app within the week
• Run a beta with 3-4 customer testers, gathered real feedback on IA/UX, and iterated based on what you learned
• Identified a platform-specific problem (iOS tracking gap, Android performance regression) and created a clear remediation path
• Started a project on your own initiative to improve mobile monetisation discovery
• Submitted a code fix yourself when you got frustrated waiting (Swift tweak, Android feedback merged)

What you’ll need

• BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
• 4+ years shipping consumer products across mobile and desktop, though we care more about what you’ve built than time served
• A romantic streak about software and a belief that great design transforms someone’s day
• Deep platform fluency with opinions about when to diverge vs converge across iOS and Android
• Performance obsession; you’ve profiled apps, optimised render loops, and know what causes jank
• Consumer product craft in B2B contexts where you refused to compromise on polish
• You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them
• Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
• You default to building over requesting
• Strong opinions, weakly held; you’ll shift the room when you’re right
• Data fluency with diagnostic teeth; you can read Amplitude dashboards and diagnose platform-specific problems

If you answer ‘NO’ to these questions, this may not be the job for you:

• Are you an execution powerhouse?
• Have you shipped something this week?
• Are you good at games?
• Did you have a weird teenage hobby?
• Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
• Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.

You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.

The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.

The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.

Heidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.