Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you could accomplish.
As a member of our Worldwide Product Marketing group, you’ll represent customers throughout a product line’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product development process. Together with our team, you’ll work to craft groundbreaking ideas into tangible products that excite the world.
At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. We are looking for a highly motivated Product Manager to join the Worldwide Product Marketing team to support AppleCare. Are you passionate about creating compelling products and ready to join an amazing team? Then we want to hear from you.
The Product Manager, AppleCare collaborates across Product Operations, Finance, Engineering, Retail, and Sales teams to define the roadmap and launch new device protection service experiences for AppleCare.
7+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch
Experience with device protection programs, warranty or service operations, including post-purchase services models such as repair, claims, and customer support
Experience in both B2C and B2B environments — building consumer-facing products or services while also working with enterprise, carrier, retail, or service provider partners to deliver or scale those offerings
Ability to simplify operational and financial complexity into clear product strategies and customer value propositions
Excellent written and verbal communication skills; able to influence through storytelling, data, and collaboration
A track record in formulating product messaging and creating outbound marketing; Experience developing product communication for broad audiences, including customers, media, analysts, and leading industry specialists
Strong analytical skills and attention to detail with the ability to shift between strategic and execution-focused work
Self-starter with creativity, critical thinking, and a passion for improving customer experience
BS/BA and/or MBA
5+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
Experience developing and launching customer-facing products or services
Demonstrated success working cross-functionally with operations, finance, legal, engineering, and marketing
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
