Job Description

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

The Product Manager, APAC Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio

• Operationalizes service platforms from global team

• Builds and launches region‑specific service offerings as needed, in alignment with global standards

• Serves as domain service subject-matter expert (SME)

• Participates in problem-solving, kaizen, and VSM events

• Represents regional field and customer voice to global team

Success Measures

• Supports region domain service P&L performance, including revenue growth and margin expansion

• Delivers on-performance new service introduction (NSI)

• Improves service attach/linkage rates across the portfolio

• Increases premium (full coverage) service mix

• Drives growth in connected assets

What we look for:

• Bachelor’s degree required

• 10-15 years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management

• Strong cross-functional leadership skills

• Travel 10-25% of the time

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

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