Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer & Community Banking, you will support the strategic evolution of our content creation tooling ecosystem, championing operational excellence through continuous improvement and best-in-class standards. You will build and sustain strong client and partner relationships, provide ongoing support, and drive solution development through collaborative, cross-functional planning. Your visionary leadership will enable digital transformation, enterprise-wide adoption, and measurable business outcomes through innovative content creation tools and stakeholder engagement.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Serve as an ambassador for content creation tools, aligning initiatives with business objectives and technology requirements.
- Define and communicate a compelling product vision with clear OKRs and KPIs for each delivery phase, ensuring alignment from discovery through post-launch evaluation.
- Modernize content creation capabilities by leveraging automation, AI/ML, advanced analytics, and workflow optimization to accelerate speed-to-market while maintaining auditability and control.
- Lead end-to-end lifecycle management, owning the complete product journey from concept through pilot, rollout, and continuous optimization with phased delivery plans and measurable success metrics.
- Translate requirements into solutions by identifying, documenting, and converting client needs into detailed user stories; collaborate with development teams and Area Product Owners to define technical solutions, prioritize backlogs, and manage dependencies.
- Manage complex platform and workflow transitions, ensuring data integrity and minimal business disruption.
- Drive adoption and investment by building compelling business cases, facilitating adoption through strategic communication, executive stakeholder management, and cross-functional collaboration.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Deep expertise in content creation and publishing platforms, including authoring experiences, template/component governance, workflow orchestration, approvals, and platform controls.
- Strong working knowledge of Adobe’s content creation toolset and ecosystem (e.g., Adobe Experience Manager authoring, Adobe Experience Cloud integrations, and related creation workflows), with the ability to partner effectively with engineering teams and enable non-technical content authors.
- Strong change management background with demonstrated success in stakeholder engagement, training design, adoption strategies, and organizational transformation.
- Demonstrated ability to operate as a technical thought leader and SME, with strong problem-solving, communication, and stakeholder management skills.
- Ability to translate complex technical concepts into clear guidance for non-technical audiences.
- Experience managing end-to-end product lifecycles in regulated industries
- Exceptional ability to translate business requirements into user stories, technical specifications, and prioritized development roadmaps.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
