Job Description

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What We Do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Product Manager role...

This is a full-stack product role with a primary focus on GDS connectivity within the distribution portfolio. You will lead the end-to-end product lifecycle, from discovery and opportunity identification through requirements definition, delivery, go-to-market, and post-launch evaluation. Working closely with customers, stakeholders, and cross-functional engineering teams, you will shape product direction, support feature delivery, and define clear success measures to ensure outcomes align with customer needs and business goals.

What you'll do...

• Lead the end-to-end product lifecycle, from discovery and customer validation through requirements definition, delivery, launch, and evaluation.
• Shape and execute the product roadmap in alignment with customer needs, market opportunities, and business priorities.
• Conduct customer-centred research and business analysis with hoteliers, connectivity partners, and internal subject matter experts.
• Identify, define, prioritise, and validate product opportunities, features, and enhancements.
• Partner with the Design and Engineering teams to assess feasibility, shape solutions, and support effective delivery.
• Prioritise and maintain the product backlog, ensuring the team remains focused on the highest-value work.
• Work closely with cross-functional teams to plan releases, manage dependencies, and communicate progress and milestones.
• Support go-to-market planning, product positioning, internal enablement, and customer and partner communications.
• Define and monitor success metrics, including adoption, customer satisfaction, revenue impact, delivery performance, product-market fit, and operational quality.
• Stay informed on market, customer, competitor, and technology developments, including the effective use of AI tools and AI-augmented workflows.

What you'll have...

• 5+ years’ product management experience in B2B SaaS, travel, hospitality technology, or a related domain.
• Experience in hotel distribution, channel management, revenue management, connectivity, GDS integrations, or another travel-related domain is highly desirable.
• Experience working with API-based products, system integrations, and cross-functional delivery teams in Agile or Kanban environments.
• A proven track record of delivering products or features that achieve customer adoption, commercial outcomes, and measurable business value.
• Strong analytical, strategic, and technical business analysis skills, with confidence using customer insights and data to inform decisions.
• Creative and adaptable problem-solving skills, with the ability to think outside the box, develop practical solutions to complex challenges, and demonstrably leverage AI tools and capabilities to accelerate outcomes.
• A solid understanding of product management practices and the end-to-end product lifecycle, with the ability to operate in ambiguity and make pragmatic trade-offs across customer, commercial, technical, and operational considerations.
• Excellent written and verbal communication, facilitation, negotiation, and stakeholder management skills, with the ability to lead cross-functional workshops and build collaborative relationships across geographically distributed teams.
• Willingness and ability to travel internationally to meet customers, connectivity partners, and internal stakeholders, including at our head office in Sydney, Australia.

Our Perks & Benefits…

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.