Job Description

1) Product Discovery & Rapid Validation (AI-Accelerated)

• Lead structured discovery: define problems, map journeys, prioritize opportunities, and validate solutions before building.
• Run lightweight discovery cycles (3–5 days or 1 week): problem framing → prototype/wireframe → quick user validation → decision.
• Translate research into clear product insights, constraints, and tradeoffs (clinical, compliance, operational, commercial).

2) Data-Driven Growth & Experimentation

• Own metric-driven iteration across acquisition, activation, conversion, retention, revenue, referral.
• Define measurement plans: events, funnels, cohorts, dashboards; ensure instrumentation is in place.
• Run experiments (A/B tests where possible): hypotheses, success metrics, rollout plans, and post-analysis.

3) Strategy, Roadmap, and Financial Impact

• Define product strategy and roadmap aligned to company OKRs, capacity, and financial outcomes.
• Evaluate initiatives with expected impact: revenue uplift, retention improvement, cost reduction, operational efficiency, risk reduction.
• Maintain a clear prioritization system (e.g., RICE/ICE/Opportunity Scoring) and communicate tradeoffs with C-level.

4) Cross-Functional Collaboration & Stakeholder Alignment

• Partner closely with engineering, design, data, clinical/ops, sales, marketing, and customer success to ensure product decisions support company objectives and real customer needs.
• Drive decision clarity: define the problem, options, tradeoffs, and risks (incl. compliance/clinical), and make recommendations; escalate effectively when needed.
• Align internal and external stakeholders (e.g., enterprise clients/partners) via structured discovery sessions, feedback loops, and clear documentation of scope, timelines, and success metrics.
• Oversee releases to ensure alignment between product and go-to-market teams (launch readiness, enablement, comms, support prep).

5) Developer Collaboration & Delivery Excellence (Agile)

• Translate discovery into delivery with developers and designers: PRDs, user stories, acceptance criteria, edge cases, and non-functional requirements.
• Maintain delivery hygiene: backlog quality, sprint ceremonies, QA readiness, bug triage, release monitoring, and post-release learnings.
• Ensure measurement is built-in (event tracking, dashboards, experiment setup) — not added after launch.

6) AI-Driven Development & Modern Shipping

• Operate an AI-augmented product workflow to improve cycle time and quality (without outsourcing thinking).
• Use AI responsibly to accelerate: research synthesis, PRD drafting, user story refinement, analytics/query assistance, experiment design, QA test cases, release notes, and stakeholder comms.
• Partner with engineering on practical AI-enabled delivery practices (as appropriate): AI-supported estimation, test planning, triage, documentation, and release workflows.
• Enforce guardrails: privacy, security, accuracy checks, and risk awareness—especially for mental health use cases.

7) Team & Culture

• Help build a customer-driven culture: continuous discovery, fast learning loops, crisp writing, and decision clarity.
• Build/mentor/manage a product team (PMs, UX/UI) as needed and raise the quality bar for product practice.

Requirements

• 2+ years experience as a Product Manager / Product Owner shipping digital products.
• Proven ability to run product discovery (research → synthesis → rapid validation → decision).
• Strong understanding of Agile principles and hands-on backlog management.
• Excellent communication, presentation, and leadership skills (written + verbal; executive-ready).
• Sharp analytical and problem-solving skills: funnels/cohorts/retention, prioritization, and experiment interpretation.
• Demonstrated experience using AI tools in real product work (discovery, writing specs, analysis, QA, release support) with strong judgment and source-checking.
• Passion for improving mental health outcomes in Thailand (and willingness to learn clinical/ethical context).
• Comfortable with asynchronous work via Discord, Notion, Jira.

Nice to Have (Highly Valued)

• Experience in health tech, telemedicine, EMR/EHR, regulated products, or sensitive user journeys.
• Working knowledge of SQL, event instrumentation, and product analytics setup.
• Experience with experimentation platforms and feature flags.
• Familiarity with privacy, security, accessibility, and clinical compliance considerations.
• Experience mentoring PMs/designers or building product org practices.

Tools (Preferred Exposure)

Product & delivery: Jira, Notion, Discord, Figma,

Analytics/BI: Mixpanel/Amplitude/GA4, Looker/Metabase

Experimentation: feature flags/A-B testing (e.g., Flagsmith or equivalent)

AI at work: ChatGPT/Claude, Perplexity, dev collaboration support like GitHub Copilot, and automation (Zapier/Make/n8n) as relevant.

Benefits

• Health Insurance
• Hybrid Work
• Annual Leave 12 days
• Mental Health counseling sessions with psychiatrists and psychologists through ooca platform
• Social Security Insurance
• Provident Fund (condition applied)
• Special discount home loan interest with Government Housing Bank
• BYOD policy: Personal laptops less than 3 years old are eligible for 1000 THB/month subsidy (registration required)