Job Description

Accountabilities

• Own and continuously maintain the product backlog, including bugs, feature requests, enhancements, operational requirements, and feedback from students, coaches, customer success, operations, and leadership.
• Translate business needs, user feedback, and operational pain points into clear product requirements, prioritized backlog items, and actionable development work.
• Create and maintain PRDs, feature briefs, user stories, rollout documentation, acceptance criteria, and other product documentation.
• Write detailed engineering tickets that clearly define the problem, expected and actual behavior, scope, out-of-scope items, edge cases, dependencies, and acceptance criteria.
• Review incoming product requests and bug reports, reproduce issues where necessary, identify duplicates, and ensure that problems are documented accurately before entering development.
• Break larger product initiatives into practical, shippable phases while maintaining clear priorities and controlling scope.
• Partner with engineering and UX/design teams to assess feasibility, clarify requirements, review designs, resolve blockers, and keep product development moving.
• Facilitate product working sessions with engineering and technical leads to triage, scope, prioritize, and prepare work for development.
• Coordinate QA activities, verify fixes and new functionality after deployment, and ensure issues are properly retested before and after release.
• Support launch readiness by coordinating access rules, permissions, cohort logic, phased rollouts, release requirements, and post-launch monitoring.
• Prepare clear internal launch announcements and feature updates that explain what changed, why it matters, and how different teams should use or respond to the changes.
• Monitor post-launch feedback, identify recurring issues and themes, and translate learnings into future product improvements.
• Act as an effective bridge between engineering, design, customer-facing teams, operations, and leadership, ensuring everyone has the context needed to make decisions and execute effectively.
• Maintain strong product operations discipline by keeping priorities, documentation, follow-ups, and delivery status organized and visible.
• Use AI-powered tools where appropriate to improve product documentation, research, ticket creation, workflows, and day-to-day product operations.

Requirements:

• 3+ years of experience in product management, product operations, technical project management, or a comparable software-related role.
• Demonstrated experience managing and prioritizing a product backlog in a software development environment.
• Strong experience writing PRDs, feature specifications, engineering tickets, user stories, acceptance criteria, technical documentation, or similar product materials.
• Ability to translate complex business or user needs into clear, structured, actionable requirements for engineering and design teams.
• Experience collaborating closely with engineering, UX/design, customer-facing teams, operations, and other cross-functional stakeholders.
• Strong organizational and project coordination skills, with excellent attention to detail and the ability to keep multiple initiatives moving without losing track of follow-ups.
• Excellent written and verbal communication skills, with the ability to adapt messaging for both technical and non-technical audiences.
• Strong scope-management skills and a practical, execution-oriented approach to product development.
• Comfortable working in a fast-paced, remote-first environment with distributed teams and limited supervision.
• A strong bias toward execution and shipping, with the judgment to distinguish between valuable improvements and unnecessary complexity.
• Availability to collaborate during core overlap hours of 9:00 AM–1:00 PM Pacific Time, with most recurring U.S. team meetings taking place between 9:00 AM and 11:00 AM PT.
• Comfortable collaborating with teams across both European and U.S. time zones.
• Experience in EdTech, admissions, coaching, student platforms, or service-oriented products is a plus.
• Familiarity with tools such as ClickUp, Jira, Linear, Asana, Notion, Slack, Figma, or similar platforms is advantageous.
• Experience with phased releases, permissions, access rules, cohort-based rollouts, or entitlement logic is a plus.
• Experience coordinating QA or release readiness is desirable.
• Familiarity with AI tools such as ChatGPT, Claude, Cursor, or comparable solutions for product documentation, ticket writing, research, and product operations is beneficial.

Benefits:

• Base salary: USD 40,000–50,000 per year, depending on experience and location.
• Full-time remote position.
• Bi-weekly payroll with 26 pay periods per year.
• Performance bonus may be available based on individual and organizational performance.
• Paid training.
• Paid time off (PTO).
• Paid holidays.
• Flexible remote-first working environment.
• Opportunity to work with distributed teams across Europe and the United States.
• High-growth environment with opportunities for long-term career development.
• Collaborative and mission-driven team culture.
• Direct opportunity to influence the digital experience of students, families, coaches, and internal teams.
• Opportunity to work across product, engineering, design, customer success, and operations functions.