Job Description

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 700+ team across 12 regions and 9 time zones.

The role

Our Product Manager will own the onboarding and account management journey, sign-up through verification, approval, and first deposit/trade; accountable for conversion, drop-offs, and time-to-value.

You'll lead our Alloy EV/KYC decisioning (cascade, match rates, retries) to maximise coverage with minimal friction, and improve back-office operations to boost straight-through processing.

You'll also deliver withdrawal fraud prevention and account security controls: step-up verification, MFA, withdrawal blocks; balanced against risk and customer experience.

You'll work cross-functionally with Engineering, Compliance, Risk, Operations, UX, and Analytics to ship measurable outcomes across multiple jurisdictions.

As our Product Manager, your key responsibilities will include:

• Develop and execute the product strategy for client onboarding and account/profile management, aligned to commercial growth, regulatory obligations, and risk appetite.
• Own the end-to-end onboarding and activation funnel, monitoring performance, diagnosing drop-offs, and delivering measurable uplift through iterative optimisation
• Lead discovery → design → delivery for enhancements across onboarding, verification, and post-onboarding account settings (security, profile, recovery flows).
• Define, implement, and continuously optimise Alloy EV provider configurations and cascades to maximise verification coverage and approval rates while reducing customer friction.
• Partner with Compliance, Risk, and Legal to ensure KYC/AML, disclosures, suitability and record-keeping requirements are met across licences and jurisdictions.
• Improve back-office onboarding workflows by reducing manual review volumes, rework, and handling times through better tooling, queue management, exception paths, and clear SLAs.

About you

• 2–3 years’ product management experience, with demonstrable outcomes improving onboarding/activation funnels (signup → verification → approval → first deposit/trade).
• Experience in regulated financial services (broker, fintech, payments, crypto) with a strong grasp of compliance-by-design and operating in risk-managed environments.
• Strong analytical capability: funnel analysis, cohorting, experimentation mindset (A/B testing where appropriate), and ability to translate insights into prioritised product work.
• Hands-on knowledge of identity verification and KYC/eKYC ecosystems (document verification, liveness, risk signals, retry/exception flows, provider tuning and coverage optimisation).
• Understanding of back-office onboarding operations: manual review queues, SLAs, exception handling, rework reduction, and designing for STP.
• Product judgement for onboarding UX: clear guidance, error states, recovery flows, and balancing conversion with trust, security, and regulatory obligations.

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Private Medical coverage
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 4 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives
• Convenient and cozy office located near Astoria at KLUSTER Coworking

More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit and

We understand it’s important to do due diligence on a prospective employer and see what our team is saying on . We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.