Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are looking for a highly motivated person to join our Salesforce Center of Excellence team within Amex GBT and build best in class solutions. You will be working with a diverse and global group of colleagues representing design, engineering, data science, marketing, account management, and customer support. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-paced set of product priorities, competitive pressures, and market opportunities.

What You'll do:

• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies, understand product interaction within a business process and from end user experience viewpoint
• Evaluate every feature request, capture detailed business requirements from partners, and work closely with technology staff to translate requirements into user stories for consumption by development team
• Work with development team through to ensure features meet the desired business objectives
• Collaborate with the development team to evaluate technical options
• Identify gaps or conflicts in requirements, handle risks and defects driving toward resolution
• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Liaise between cross-functional stakeholders to ensure clear communication, understanding and drive ultimate project success
• Provide visibility into status of upcoming improvements to partners
• Monitor and track product feedback to help in the prioritization of development projects
• Refine and build the assigned product offering over time

What We’re Looking For:

• 3-5 years of Product Management/Program Management/Business Analysis experience
• Experience supporting CRM (CPQ a plus) products supporting Commercial processes
• Prioritize feature work effectively, and thrive in a dynamic and complex environment
• Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and achievements, and communication of overall project status
• Demonstrable ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues
• Flexibility in working hours required to meet with regional partners
• Experience in agile methods
• Goal oriented and passionate about achieving results by taking on the spot decisions and make the needed trade-offs
• Abe to creatively solve challenging business/technology problems
• Available to work 100% onsite, Montes Urales, Mexico City.

Location

Mexico City, Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!