Job Description

Westpac – Product Manager (Mortgage Products)

Excellent Salary + Bonus + Benefits

At Westpac, we're committed to helping Australians achieve their home ownership goals while ensuring our products deliver strong customer outcomes, operational excellence and regulatory compliance.

We're looking for experienced Product Managers to join our Product Management & Governance team, where you'll play a critical role supporting the performance, governance and continuous improvement of our Home Lending products.

Why join us?

• Permanent & 13-month secondment opportunities available
• Work with some of Australia's largest and most important mortgage products
• Drive meaningful outcomes for customers through product governance and transformation
• Be part of a team that influences product strategy, risk management and regulatory outcomes
• Collaborate with senior stakeholders across Product, Risk, Operations and Technology
• Build your expertise in product management within one of Australia's leading financial institutions

What's the role?

As a Product Manager, you'll help shape, maintain and improve Westpac's mortgage product portfolio. You'll work across product governance, regulatory obligations, customer outcomes, operational effectiveness and risk management to ensure our products continue to deliver value for both customers and the business.

You'll play a key role in identifying opportunities for improvement, supporting product initiatives, managing risk and ensuring regulatory requirements are met while helping drive positive customer experiences.

How will I help?

Depending on the role, you will:

• Support the management and governance of Westpac's mortgage product portfolio
• Lead or contribute to product reviews, governance forums and regulatory obligations
• Analyse product performance, customer outcomes and emerging risks
• Drive remediation activities and continuous improvement initiatives
• Partner with Risk, Compliance, Technology and Operations teams to deliver product enhancements
• Support system changes, incidents, issue resolution and customer outcomes
• Manage regulatory communications, reporting and governance requirements
• Contribute to the successful delivery of key business and customer initiatives

What do I need?

• Product Management experience within Banking, Financial Services or a heavily regulated industry
• Strong understanding of risk, governance and compliance frameworks
• Ability to analyse data and identify product improvement opportunities
• Experience working across multiple stakeholder groups to deliver outcomes
• Strong problem-solving, communication and influencing skills
• Customer-focused mindset with a passion for delivering positive outcomes
• Experience within Home Lending, Mortgages or Consumer Banking highly regarded

Our Promise to You

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.

In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help grow your career
• Flexible and supportive working arrangements
• Opportunities to give back through our volunteering initiatives

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.