Job Description

Product Manager

Department: Product

Employment Type: Full Time

Location: London

Key Responsibilities

• Understand the product strategy and how your team’s work contributes to it
• Conduct market and competitor research to inform feature development
• Carry out discovery using qualitative and quantitative data and validate requirements with internal and external users
• Collaborate with designers and software engineers to develop solutions
• Identify stakeholders for feature areas and keep them informed
• Support stakeholders to make informed decisions on priorities
• Define and track the performance of your team’s work with metrics
• Plan and own iterative releases and work with marketing and solutions to facilitate
  adoption and success

Skills, Knowledge and Expertise

• Communication: can clearly and concisely communicate with a range of colleagues and customers, in both spoken and written form
• Problem solving: can spot problems and work out how to solve them
• Collaboration: can work closely with teammates to deliver shared goals and can influence colleagues across the organisation
• Strategic thinking: takes an outcome-focused approach to all problems
• Empathy: listens actively to colleagues and collaborates or leads with empathy
• Championing: brings energy to the team and champions the work we’re doing

• Process mapping: can map processes to find challenges and opportunities and redesign
• User research & analysis: can recruit and interview users, collate and analyse findings
• Market research & analysis: can research the market and competitors, collate and
  analyse findings
• Data analysis: uses ThoughtSpot and other tools to answer questions & track metrics
• Facilitation: can identify the right format and participants for sessions to reach
  outcomes and successfully facilitate those sessions
• Delivery management: can ensure timely delivery of outcomes using scrum and/or
  other methodologies to support the cross-functional team
• Technical knowledge: has an appropriate understanding of user experience, design and technology and how they inform our choices
• Industry knowledge: has an appropriate understanding of the freight forwarding
  industry and the target market
• Product strategy & roadmapping: can identify methodologies and tools to shape our strategy and build out the roadmap and requirements
• Documentation: delivers and role models exemplary documentation to ensure teams, stakeholders and users have what they need