Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're looking for an experienced Product Manager to lead the end-to-end lifecycle of Employee Experience (EX) solutions within our Enterprise business. This role focuses on developing, commercialising, and growing workplace technology solutions for enterprise customers in the Unified Communications as a Service category, including offerings from leading partners such as Microsoft, Cisco, RingCentral, and others.

You will be responsible for shaping product strategy, building commercial models, driving go-to-market execution, and managing the product lifecycle. Working cross-functionally with Sales, Marketing, Networks, Delivery teams, and external partners, you'll help create scalable, customer-centric solutions that deliver strong commercial outcomes.

What You’ll Do

• Define and execute the product strategy and roadmap for the EX portfolio.
• Manage the full product lifecycle, from concept and commercialisation through to ongoing optimisation.
• Drive revenue growth, profitability, forecasting, and portfolio performance.
• Collaborate with Sales, Product, Technical, Marketing, Delivery, and Vendor teams to support solution activation and market adoption.
• Develop pricing strategies, business cases, and commercial models for technology solutions.
• Lead vendor relationship management, including roadmap planning, contract engagement, and go-to-market initiatives.
• Support sales enablement through product training, collateral creation, and customer engagement.
• Act as a customer advocate, ensuring solutions align with evolving customer needs and market opportunities.

What makes you perfect

You are a strategic thinker who enjoys solving complex business challenges and turning ideas into scalable solutions. You thrive in a collaborative environment and can influence stakeholders across multiple teams without direct authority.

You will bring:

• Extensive experience in product management, solution commercialisation, or technology portfolio management.
• Strong knowledge of workplace technology solutions and enterprise environments.
• Experience developing commercial models, pricing frameworks, and go-to-market strategies.
• Proven success managing business performance, profitability, and product outcomes.
• Strong stakeholder management and influencing skills across technical and non-technical audiences.
• The ability to balance strategic thinking with hands-on delivery and execution.
• A customer-first mindset and a passion for continuous improvement.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.