Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realize that aspiration.

Why you will love this opportunity as Product Manager at Civica

As a Product Manager, you are responsible for defining the strategic vision for your team, driven by Civica’s overall vision, and for creating product roadmaps that align to Civica’s strategic goals. You lead other product managers and collaborate closely with product design, user research, engineering, and commercial teams.

You oversee the lifecycle management of your product, ensuring alignment with the company’s mission and vision of becoming a global GovTech champion, while delivering critical products and services to citizens around the world. You play a key role in shaping and delivering Civica’s next generation of cloud-based, AI-enabled solutions across our Library solution.

This is a Global product that supports over 2,000 schools, libraries, and public sector organizations, and 8,000 sites across the UK, Ireland, APAC, and North America, helping them operate more efficiently, improve engagement, and deliver better outcomes for citizens.

You are an expert in creating clear and precise, customer- and outcome-focused requirements. You lead by example and are hands-on in executing the product strategy for your product delivery, ensuring that product development practices and roadmaps are aligned to our global vision to maximize productivity and growth.

Working at the intersection of product, engineering, and data, you help define how AI is practically applied, focusing on real-world use cases such as workflow automation, decision support, and user experience enhancement. You ensure solutions are human-led, trustworthy, and aligned with Civica’s commitment to responsible AI.

This is an opportunity to contribute to scalable, secure, and high-impact products used globally, while helping drive innovation in GovTech.

What you will do to be successful in this role

Key responsibilities

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes

• Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design

• Experience partnering with engineering teams building AI/ML-powered solutions

• Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience

• Develop and maintain a deep understanding of customer needs, market trends, and business goals

• Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success

• Conduct customer interviews, surveys, and market research

• Define and prioritize product requirements

• Oversee the entire product development lifecycle

• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery

• Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations

• Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs

• Drive prioritization, trade-offs, and decision-making across stakeholders

• Plan and execute successful product launches

• Analyze data and metrics to measure performance

• Use data and metrics to inform product strategy and continuous improvement

• Foster strong documentation, knowledge sharing, and clear product communication

Requirements

• Demonstrated experience as a Product Manager, working in a modern software or product-led organization

• Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations

• Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value

• Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance

• Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success

• Ability to adapt to changing market conditions, customer needs, and business priorities

• Strong problem-solving skills, balancing customer, business, and technical trade-offs

• Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively

• Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth

• Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems

• Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)

• Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities

Essential Competencies:

• 5+ years product management experience

• Strong analytical and problem-solving skills

• Ability to manage product lifecycle complexity

• Excellent communication skills

• Strong customer focus

• Data-driven decision making

• Ability to prioritize effectively

• Agile methodologies

• Stakeholder collaboration

• Strong problem-solving capability
• Experience with Library Solutions

Preferred Skills

• Experience leading geographically distributed teams

• Market research and competitive analysis

• UX / human-centered design

• Experience with cloud technologies (SaaS, PaaS, IaaS)

Qualifications:

• Extensive experience in a Product Management role

• Experience leading cross-functional teams and mentoring product managers

• A track record of successfully launching products

• Experience using research, iteration and analytics to guide decision making

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

At Civica, we’re committed to supporting your health, wellbeing, and longterm success. We offer a comprehensive benefits package designed to help you thrive both personally and professionally, including:

• Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans

• Employer funded Short Term Disability and shared cost Long Term Disability coverage

• Company paid Life Insurance with optional voluntary life coverage

• 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)

• Paid Time Off (PTO) that increases with tenure, plus company observed holidays

• Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back

• Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement

• The expected salary range for this role is $115,000 - $140,000 USD annually, with final compensation aligned to experience, skills and geographic location
• This position is not eligible for employment visa sponsorship

We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.