Job Requisition Details

Requisition ID: 146626

Location: Johannesburg, Gauteng

Closing Date: 08 July 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking - Payments

Career Stream

Product, Process and Product

Department - Commercial Card Issuing

Leadership Pipeline

FAIS Affected

Job Purpose

Why Join Our Team

Job Responsibilities

• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Technical Skills Required

• Payments & Card Systems Knowledge
• Data & Business Analytics
• Expense & Travel Ecosystem Integration
• Digital & API Knowledge
• Product Development & Agile
• Risk, Fraud & Compliance Technology
• Financial & Commercial Systems
• Virtual Cards and Embedded Ecosystems
• Experience with travel data reporting and booking tools
• Card Schemes and Payment Industry knowledge

Essential Qualifications - NQF Level

Qualification

• Bachelor’s degree in one of the following fields: Business Management/ Finance / Accounting/ Information Systems / Technology/ Engineering or related commercial disciplines
• Postgraduate qualification (e.g., Honours, MBA, or equivalent) in Business, Finance, or Technology

Preferred Certifications

• Product Management certifications: Certified Product Manager (AIPMM). Agile Project Management
• Certified Scrum Product Owner (CSPO)
• Agile / Scrum certification. Payments & Cards
• Payments industry certifications or short courses

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies