Job Description

About EveryPay

EveryPay is the digital financial infrastructure powering payments across the Skroutz Group ecosystem and beyond.

We build and operate payment products that enable consumers to pay seamlessly and merchants to accept, manage, and reconcile payments with confidence. Our platform connects merchants, marketplaces, and consumers with global card schemes, local payment rails, and modern digital payment methods.

We work at the intersection of technology, payments, and regulated financial services. Our products support eCommerce, POS, marketplace, and omnichannel payment journeys, helping businesses process payments securely, reliably, and at scale.

At EveryPay, we do more than process transactions. We design payment experiences, APIs, internal tools, and compliance-ready flows that support real business needs: a consumer completing checkout, a merchant receiving funds, an operations team resolving an issue, or a product team adapting to new scheme and regulatory requirements.

The Role

We are looking for a Product Manager / Product Owner — Card Payments & Scheme Management to support the development and day-to-day management of EveryPay’s card payment capabilities, with a focus on acquiring, issuing, and card scheme-related requirements.

This is a hands-on product role for someone who wants to work close to the core of the payments lifecycle: authorization, refunds, chargebacks, settlement-related processes, scheme mandates, operational tooling, reporting, and integration improvements.

You will work closely with Product, Engineering, Risk, Compliance, Operations, and Commercial teams to translate business needs, scheme requirements, regulatory obligations, and operational feedback into clear product requirements and delivery priorities.

The role is focused on helping EveryPay improve the quality, reliability, compliance, and scalability of its acquiring and issuing-related payment products. You will support the implementation of scheme requirements, improve internal processes, contribute to product documentation, and help ensure that payment flows are well understood, properly specified, and effectively delivered.

This is not a purely administrative role, and it is not just about managing tickets. You will be expected to understand how product decisions affect merchants, consumers, internal teams, compliance obligations, and the overall payment experience.

What You Will Work On

You will support projects that improve how merchants, partners, and internal teams move through onboarding, approval, setup, activation, and go-live.

The role focuses on merchant onboarding and product operations, while also supporting related initiatives across payments, internal tools, compliance processes, integrations, and operational workflows.

Key areas include:

• Merchant onboarding journeys across eCommerce, POS, marketplace, and omnichannel environments.
• Application, review, approval, configuration, activation, and go-live processes.
• Coordination between Commercial, Risk, Compliance, Operations, Support, Product, and Engineering.
• Internal tools used to manage onboarding, merchant setup, approvals, issue tracking, and operational visibility.
• Documentation, checklists, workflows, process flows, project plans, and stakeholder updates.
• Improvements that reduce manual work, delays, rework, unclear ownership, and operational friction.
• API, integration, and technical onboarding flows for merchants and partners.
• Reporting, monitoring, and status visibility across onboarding and activation.
• Compliance, risk, scheme, and operational requirements that affect merchant onboarding and lifecycle management.

Key Responsibilities

• Manage projects related to merchant onboarding, activation, payment setup, and operational readiness.
• Coordinate cross-functional work between Commercial, Risk, Compliance, Operations, Support, Product, and Engineering.
• Help define and improve end-to-end onboarding flows, from merchant application through approval, configuration, testing, activation, and go-live.
• Translate business, operational, compliance, and technical needs into clear requirements, workflows, checklists, and project plans.
• Create and maintain documentation, status updates, process flows, meeting notes, action items, and stakeholder communications.
• Identify process gaps, manual workarounds, unclear ownership, delays, and areas for improvement.
• Support Product and Engineering teams by clarifying requirements, dependencies, priorities, and expected outcomes.
• Track progress, risks, blockers, decisions, and follow-up actions across onboarding-related projects.
• Help prioritize improvements based on customer impact, business value, operational effort, compliance urgency, and technical complexity.
• Support issue resolution by coordinating stakeholders, clarifying root causes, and ensuring follow-through.
• Help improve onboarding quality, speed, transparency, and consistency across different merchant types and payment use cases.
• Ensure that onboarding changes are scalable, clearly documented, operationally manageable, and aligned with internal controls.

What You Bring

• Experience in project management, product operations, business analysis, operations, fintech, banking, payments, or a regulated business environment.
• Ability to manage cross-functional projects involving business, operational, compliance, and technical stakeholders.
• Strong organizational skills, with the ability to track multiple workstreams, actions, dependencies, and deadlines.
• Ability to turn unclear needs into structured plans, requirements, documentation, and follow-up actions.
• Good analytical and problem-solving skills, with attention to detail.
• Clear communication style and ability to work with different teams and seniority levels.
• Ownership mindset, structured way of working, and strong follow-through.
• Comfort working with internal tools, workflows, data, documentation, and process improvement.
• Ability to work in an environment where controls, accuracy, documentation, and stakeholder alignment matter.

Nice to Have

• Experience in payments, fintech, banking, acquiring, payment gateways, PSPs, marketplaces, or merchant services.
• Familiarity with merchant onboarding, KYB, KYC, AML, risk review, compliance review, or customer activation processes.
• Understanding of card payment flows, including authorization, refunds, chargebacks, settlement, reconciliation, or reporting.
• Experience working with APIs, integration documentation, technical onboarding, or partner implementation flows.
• Familiarity with Visa, Mastercard, AMEX, SEPA, DIAS, or the Greek payments ecosystem.
• Experience using Jira, Confluence, process mapping tools, dashboards, or operational tracking tools.
• Experience improving internal operations, reducing manual work, or designing scalable workflows.

What Success Looks Like

In this role, success means helping EveryPay make merchant onboarding faster, clearer, more scalable, and easier to manage for both customers and internal teams.

Success may be measured through:

• Faster and more predictable merchant onboarding and activation timelines.
• Clearer ownership, handoffs, and status visibility across onboarding stakeholders.
• Better quality and completeness of onboarding documentation, checklists, and requirements.
• Reduced operational friction, manual effort, rework, and avoidable delays.
• Stronger collaboration between Commercial, Risk, Compliance, Operations, Support, Product, and Engineering.
• More scalable onboarding flows for different merchant types, partners, and payment setups.
• Better issue tracking, escalation, resolution, and post-go-live readiness.
• Improved internal understanding of onboarding requirements, payment setup, compliance dependencies, and operational processes.
• Higher adoption of standardized, compliant, and reusable onboarding processes.

Why Join EveryPay?

• Shape the core payments infrastructure of Greece
• Own a high-impact role directly tied to company growth and revenue
• Work at the intersection of technology, payments, and financial services
• Be part of a fast-growing, ambitious team within the Skroutz ecosystem

What's it like to work at EveryPay?

• Competitive full-time salary 💸
• Private Family Medical Plan 🏥
• Monthly meal allowance 🍽️
• Learning and development programs and access to relevant resources 📚
• A flexible hybrid model of work
• Free Skroutz Plus subscription ➕
• Free wellness subscription 🏋️‍♀️
• birthday leave
• Being part of an environment that gives employees large goals, autonomy, and mentoring, creating incredible opportunities, both for you and the company! 🪴

Disclaimer:

EveryPay collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy below.

Recruitment Privacy Policy

The Company EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME (hereinafter referred to as " EVERYPAY") collects CVs and personal data in order to evaluate and select suitable candidates for potential employment.

In accordance with Regulation (EU) 2016/679 on the protection of personal data, EVERYPAY provides you with the following information regarding the collection and processing of your personal data.

1. Data Collection

The personal data we collect is voluntarily submitted to EVERYPAY by you and includes the information contained in your CV and any accompanying documents. This data may include: full name, contact phone number, e-mail address, educational and professional background, etc.

2. Purpose

The data is processed solely for the purpose of evaluating your qualifications for potential employment within EVERYPAY

3. Legal Basis

The legal basis for processing your personal data is your consent, which is provided upon submission of your CV.

4. Data Recipients and Transfers

Your personal data will only be accessed by authorized personnel of EVERYPAY involved in the recruitment process. It will not be transferred to any third party or to any country outside the European Economic Area (EEA).

5. Data Retention

In case you do not enter into an employment relationship with EVERYPAY, your personal data will be deleted permanently from our records, unless you have provided your consent to retain your CV for future opportunities. In that case, your data will be securely stored for up to two (2) years from the date of our last contact. EVERYPAY ensures that only authorized personnel have access to this data and that appropriate technical and organizational measures are in place to safeguard confidentiality and integrity.

6. Your Rights

You have the right to:

· Withdraw your consent at any time (without affecting the lawfulness of processing carried out before withdrawal)

· Request access to your personal data

· Request rectification or erasure of your data

· Restrict or object to the processing of your data

· Request data portability

· Lodge a complaint with the Hellenic Data Protection Authority ( www.dpa.gr)

To exercise these rights, you can contact us here: dpo@everypay.gr or at the address: Averof 34A, 14232, Nea Ionia, Athens for the attention of: Data Protection Officer.

CONSENT FOR THE PROCESSING OF PERSONAL DATA
By submitting your CV, you explicitly consent to the collection and processing of your personal data as described [above]. You may revoke this consent at any time, by contacting us at: dpo@everypay.gr