Job Description

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

We’re looking for a Product Manager to help shape and deliver the strategy for TPG Telecom’s customer platforms across our portfolio of leading brands. Reporting to the Senior Manager – Omnichannel Platforms, you’ll define and execute the product roadmap, working closely with cross-functional teams to solve customer and business challenges. With a strong focus on data, customer experience and continuous improvement, you’ll drive platform enhancements, prioritise initiatives and deliver seamless, omnichannel experiences that create real value for customers and the business.

You'll make impact by:

• Scope and shape platform initiatives, working with various stakeholders and delivery teams to define priorities and drive outcomes
• Break down complex problems and articulate the impacts to customers and business, and present clear solution options to support decision-making
• Use data, KPIs and business milestones to prioritise the backlog, measure initiative success and monitor long-term platform performance
• Partner with Service Designers, operational and support teams to stay on top of customer needs, root causes of incidents and defects, and feed these into strategic planning

What you’ll bring:

• 3+ years of analyst or product management experience in a fast-paced service industry or organisation
• Strong communication, stakeholder management and proven facilitation skills across large cross-functional teams
• Experience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands and user channels
• Strong data literacy, including using customer or platform data to make decisions, track KPIs and improve outcomes
• Ability to work with ambiguity and uncertainty

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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