Job Description

Zivian’s mission is to expand access to high-quality healthcare. Our expert guidance and software solutions simplify compliance, improve clinical quality, and streamline management of healthcare teams. This helps independent providers and healthcare organizations stay focused on their core competence: patient care.

We believe that a successful consumer product begins with a great experience for our users, and we are dedicated to building innovative tools and platforms that empower healthcare professionals and consumers alike, providing seamless access to resources, removing administrative burden, increasing compliance and insights that enhance health outcomes.

As a Product Manager at Zivian Health, you are the engine driving meaningful product bets from concept to launch. You operate with urgency, technical fluency, and a relentless commitment to user outcomes. You’ll lead shaping efforts, coordinate tightly with engineering and design, and ensure our products drive measurable improvement in compliance, efficiency, and clinician satisfaction.

Who you are:

• A problem-solver obsessed with velocity and impact.
• Fearless in cross-functional settings — you align teams around clarity and urgency.
• Comfortable challenging engineers, business leads, or executives when needed.
• Always two steps ahead — anticipating risks before they appear.

What You'll Do:

• Lead discovery cycles — interview users, synthesize insights, and validate opportunities.
• Shape product bets with clear problem statements, appetite, constraints, and boundaries.
• Create Shaping Briefs that translate complex healthcare and marketplace challenges into feasible, high-impact projects.
• Collaborate deeply with engineering during build cycles: clarify edge cases, confirm priorities, and uphold scope integrity.
• Act as the guardian of appetite — ensuring projects stay within defined bounds.
• Partner with Marketing to co-develop product launch narratives and internal comms.
• Lead functional testing and validation with business champions before release.
• Engage directly with customers (clinicians, providers, admin teams) for ongoing discovery and feedback.
• Drive post-launch reviews, collect metrics and feedback, and recommend iteration or scale decisions.
• Maintain and organize shaping documentation and product learnings for institutional knowledge.

What you’ll bring:

• 3–6 years of experience as a Product Manager in SaaS, healthcare, or marketplace tech.
• Strong understanding of technical architecture, APIs, and data models.
• Proven ability to turn user and business needs into structured, actionable scopes.
• Experience collaborating in fast-paced, cross-functional environments.
• Analytical rigor — you make decisions based on evidence, not opinion.

Where You'll Be:

Boston, Detroit/Ann Arbor, or Remote. We offer flexibility in your work location! For this role, you just need to be based within the US and comfortable working US Eastern and US Central hours, allowing you to work where you feel most productive.

Our Core Values:

1. Build with Intention:
2. • We stay focused on the work that matters most. No chasing shiny objects. We choose our priorities carefully and follow through with purpose and discipline.
3. Trust and Be Trusted:
4. • We earn trust by being obsessed with our customers’ problems. We listen, we move fast, and we do what we say we’re going to do, every time.
5. Lift as we climb:
6. • We show up for each other. We share context, lend a hand, and celebrate wins. When we lift the people around us, we elevate what’s possible for all of us.

What Zivian Has for You:

• A dynamic, diverse, and collaborative work environment.
• Fast-paced startup culture full of growth minded colleagues.
• A distributed team with opportunities for in-person collaboration.
• Competitive compensation and benefits package.
• A supportive, non-competitive work environment where the team truly cares about one another.
• Opportunities for continuous learning and professional growth.
• Flexibility in work location.

At Zivian, we live by the value Trust and be Trusted To protect the integrity of our team and the sensitive data of our healthcare partners, we maintain a rigorous verification process. Zivian participates in E-Verify and utilizes advanced background and identity validation tools for all candidates. Please note that providing fraudulent information or misrepresenting your identity at any stage of the application process is grounds for immediate disqualification.