Job Description
Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. Spark’s success is driven by a relentless focus on making the car wash an energizing experience for all, delivering a consistently excellent experience for customers and creating an enriching environment for employees. Guided by our values, Spark’s vision is to become the largest car wash operator in the region and the premier car wash brand in the market.
The Product Manager (Operations & Systems) is a cross-functional leader responsible for the technical and operational heartbeat of Spark Car Wash. This role ensures that our customer-facing technology (POS) and our physical output (Wash Quality) are perfectly synchronized. You will serve as the primary architect for site-level system setups, the lead educator for General Managers on operational technology, and the objective voice of performance through rigorous Facilities Management (FM) and Wash Quality reporting. Your goal is to eliminate operational friction and guarantee a premium, consistent experience across all locations through data transparency and high standards.
Essential Functions
- System Deployment: Lead the end-to-end setup and configuration of Point of Sale (POS) hardware and software for new site commissions and existing site refreshes.
- Operational Training: Design and execute comprehensive training programs for General Managers (GMs) focusing on POS utilization, member management, and site-level troubleshooting.
- Quality Governance: Conduct systematic Wash Quality Inspections to ensure mechanical, chemical, and systemic components produce a vehicle output that meets the "High Wash Quality Standard."
- Performance Auditing: Develop and distribute "Transparency FM Performance" reports that objectively measure equipment uptime, maintenance completion, and site-level technical compliance.
- Data Strategy: Maintain and iterate on Wash and FM Reporting dashboards to provide executive leadership with a "single source of truth" regarding site health and production efficiency.
- Cross-Departmental Liaison: Act as the bridge between the Facilities Management team and Site Operations to ensure technical issues are reported, tracked, and resolved with full transparency
Requirements
Job Requirements
- High school diploma or GED preferred.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work independently and adapt quickly to changing priorities in a fast-paced environment.
- Basic computer proficiency with common business software and systems.
- Deep functional knowledge of car wash industry POS systems and their integration with tunnel controllers.
- Excellent communication and teamwork skills, with the ability to collaborate effectively across site leadership and staff.
- Proven train-the-trainer capability, translating complex technical processes into clear, repeatable workflows for General Managers and site teams.
- Strong attention to detail with a high-quality mindset, maintaining high standards for wash output, equipment performance, and facility maintenance.
- Ability to deliver candid performance feedback to site leadership while maintaining a collaborative and solution-focused approach.
- Demonstrated ability to diagnose tunnel performance, identifying subtle deviations in chemical titration, water pressure, and brush timing that impact wash quality.
- Must be willing and able to travel regularly throughout NJ, NY, and PA as required
- Valid driver’s license and clean driving record and be able to meet our MVR requirements
Physical Job Requirements:
- Physically capable of lifting to 75 lbs. and working on your feet for extended periods.
- Work in all types of weather conditions and can work a flexible schedule, including some evenings, weekends, and holidays.
Benefits
- Competitive hourly pay with uncapped commission earning potential
- Comprehensive health, dental, and vision insurance
- 120 hours PTO
- Retirement savings plan with company match
- Employee Car Wash Plan
