Job Description

The Intelligent Conversation and Communications Cloud (IC3) powers Microsoft Teams and Dynamics by delivering reliable, secure, and scalable real‑time communications at global scale. IC3 is foundational to Teams Telephony and to the next generation of Copilot‑enabled communications experiences, where AI enhances calling, meetings, and collaboration workflows.

We are looking for a Product Manager (PM2) to help build and evolve the real‑time communications (RTC) platforms that support Teams Telephony and Copilot experiences. This role sits at the intersection of cloud‑scale telephony, real‑time media services, and AI‑assisted communications, and is ideal for a PM who enjoys working on technically deep, platform‑oriented products in close partnership with engineering teams.

As a PM2, you will own clearly defined platform capabilities and feature areas, translate customer and partner needs into crisp product requirements, and drive execution from definition through delivery and continuous iteration. Your work will directly influence how Microsoft delivers reliable, high‑quality communications experiences to millions of users worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we bring a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Each day, we build on our values of respect, integrity, and accountability, fostering an inclusive culture where everyone can thrive—at work and beyond.

Responsibilities

• Own and drive feature‑level roadmaps for RTC platform components that support Teams Telephony (e.g., calling flows, routing, reliability, quality, compliance) and Copilot‑enabled communications scenarios
• Develop a deep understanding of customer, partner, and internal stakeholder needs across enterprise telephony, real‑time media, and AI‑assisted communication workflows, and translate them into clear requirements and success criteria
• Partner closely with engineering to define scenarios, user stories, trade‑offs, and milestones, and drive execution through sprint planning, backlog refinement, reviews, and release readiness
• Ensure platform solutions are scalable, reliable, secure, and compliant, balancing customer value with service fundamentals such as quality, availability, privacy, and cost
• Define and track success metrics (OKRs, KPIs, usage, reliability, quality, adoption) and use data to inform prioritization and continuous improvement
• Collaborate across teams (engineering, operations, support, and adjacent product groups) to deliver end‑to‑end RTC capabilities that integrate cleanly into Teams and Dynamics experiences
• Contribute to platform thinking, ensuring solutions enable multiple products and scenarios rather than solving for isolated use cases
• Communicate clearly and consistently with stakeholders, providing transparency on priorities, progress, risks, and trade‑offs

Qualifications

Required Qualifications:

• Bachelor's Degree AND A few years experience in product/service/program management or software development
  • OR equivalent experience.
• Experience working with engineering teams to deliver software or cloud services in iterative, agile environments.
• Solid analytical and problem‑solving skills, with the ability to use data to drive product decisions.
• Excellent written and verbal communication skills in a cross‑functional, multi‑geography environment.

Preferred Qualifications:

• Bachelor's Degree AND Proven years experience in product/service/program management or software development
  • OR equivalent experience.
• A couple years of experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• A few years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Experience with real‑time communications, telephony, media platforms, or large‑scale distributed systems.
• Familiarity with cloud services, platform APIs, or developer‑facing systems.
• Exposure to Copilot or AI‑assisted product experiences, especially where AI augments core platform capabilities.
• Demonstrated ability to operate effectively in ambiguous, technically complex problem spaces.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.