WebMD

Product Manager

WebMD  •  Atlanta, GA / Boise, ID (Onsite)  •  1 month ago
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Job Description

WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

JOB

TheProductManagerforPatientandMemberExperienceleadstheWebMDproductstrategyandexecutionforpatientandmemberfacingsolutionsforWebMD educationsolutions. Theirprimaryresponsibilityistoensurewearefocusingonpatientandmemberportalstoinfluenceengagementtoultimatelyachievebetteroutcomes.Theyalsoworkinconcertwithclinicalandpayerteamstocollaborateinfindingnewcapabilitiestosupportthe WebMD Ignitemission.Thiscandidatemusthavea strongbackgroundinHealthcare,personalization,productmanagementpractices.Theyareresponsibleforallphasesoftheproductlifecycle,including marketneedsanalysis,requirementsdefinition,planning,development,go-to-marketsupport,ongoingoptimization,maintenance,migrationandsunset.

DUTIES& RESPONSIBILITIES:

  • Definesstrategyandroadmapforrespectivesolutions
  • Collaborateswithcross-functionalteamstoensureoursolutionsaredesignedandmaintainedtosupportclientportalintegrations.
  • Overseesthedevelopment,deployment,andoptimizationofWebMDsolutionswithpartnersandclientpatientandmemberportalcapabilities
  • Workcloselywithpartners,administrativestaff,andITteamstoalignproductfunctionalitywithorganizationalneeds.
  • Planandmanage WebMDIgnitepatientandmembersolutionsandupdates,includingtestingandtrainingusers.
  • Workswiththe Technical IntegrationProductteamformarketneedstoensureourintegrationfoundationalignswith market needs.
  • Identifiesanddevelopsrequirementstodrivedesign,developmentandtestingofnewapplicationsthatwillsupportWebMDpatientandmemberexperiencewithpartnerintegrations.
  • Analyzesmarketneeds,coordinatesdevelopmentandtesting,managesdemonstrationandearlyadopterprojects,ensuresmarketfit,workscloselywithproductmarketing,assistssalesand clientserviceswithgo-to-marketmaterials.
  • Managesandcontinuouslyimprovesexistingpatientandmemberexperiencesolutionsandintegrationcapabilities.
  • Managesdocumentationforfunctional/technicalspecifications,usescases,anduseracceptanceplans.Managesroadmapandprioritizesbacklogofrelatedenhancements.
  • Proactivelymanagesupdatesforpatientandmemberexperiencesolutionsandensureschangesarecommunicatedinadvanceandimplementedwithoutservicedisruptionornegativeclientimpacts.Thisincludeschangestothepartnerplatform,changesto WebMDcontent,appsandservices,andchangestothird-partycomponents.
  • Managesend-of-lifeandmigrationactivitiesforclinicalexperiencecapabilities.
  • Developsand executes planforseamlesssunsetandmigrationtonextgenerationsolutions.
  • ThisrolerequiresextensiveinternalcollaborationwithSolutionConsultants,ProductManagers, Engineering, DevOps,ProjectManagers,MarketingandProductMarketingManagers.
  • The rolerequiresextensiveexternalcollaborationwithclients,partnerproductmanagersanddevelopers,andtechnicalimplementationteamsofearlyadopterclients.
  • Requires between10%and30%travel.
  • Performs otherdutiesandspecialprojectsasassignedorneeded.

QUALIFICATIONS:

  • Bachelor’sdegreeinbusiness,healthcareengineering,orrelatedfield;orequivalentworkexperience.
  • 5+yearsofsystemsintegration,productdevelopmentand/orproductmanagementexperience.
  • Experienceusingproductmanagementmethodologiesandframeworks,successfullymanagingproductroadmapsandprioritizingbacklogs.
  • Experiencedocumentingmarketrequirements,functional/technicalspecifications,usecases,andtest plans.
  • Theidealcandidate isfamiliarwith mostorallofthe followingtechnologies andcandiscussthemfluidlywithdevelopers,engineersandotherproductmanagers:
    • Deepunderstandingofconfigurations,workflows,andcustomizationsforourrespectivesolutionswitheachproviderandpayers markets.
    • Familiaritywithpatientandmemberbehavior
    • Experienceinmanaginglarge-scalehealthcareITprojects.
    • Strongunderstandingofproviderandpayerintegrationstandards
  • ProficientwithworkflowandcollaborationapplicationssuchasTeams,JIRA,Confluence,YouTrack,andSalesforce.
  • Mustbea strongwriterandpresenter,able toinfluenceinternalandexternal stakeholders andexecutives.
  • Excellentpeopleandmanagementskillstointeractwithcross-functionalteams,internalleadership,externalclientandpartnerstakeholders.
  • AIexperienceisdesired,butnotrequired.
  • Alloffers arecontingentuponsuccessfulcompletionofa backgroundcheck.

Toperform thisjob successfully,anindividual must beable to perform theessential functionssatisfactorilywithorwithoutreasonableaccommodation.

WebMD

About WebMD

Our Company:

WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans.

Our Business:

WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide:

Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information.

Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
Unknown
Website
webmd.com
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