Job Description

Welcome to Saigon Studio!

Created in 2004, we have been one of the leading studio s in Vietnam’s gaming industry. Our diverse expertise has enabled us to successfully bring Gameloft’s hits to audiences around the world.

We are looking for passionate talents with diverse expertise to join our exciting projects ‒ ranging from developing PC, console, and mobile games in collaboration with our fellow studios, to creating new content and features for our live games, bringing joy to our players worldwide.

The Product Manager is a senior owner of Live Operations systems and growth frameworks within the Gameloft World Monetization Department.

This role is accountable for designing, scaling, and evolving reusable product, monetization, and LiveOps systems that drive long-term engagement and user growth.

While supporting content drops, the Product Manager prioritizes the engineering of scalable systems and end-game loops that can be expanded across titles.

The Product Manager owns the end-to-end LiveOps lifecycle, including performance management, system optimization, and integration with user acquisition (UA) strategies, ensuring commercial success through sustainable, repeatable product structures.

Main Responsibilities

1. Live Operations Ownership:

• Fully own Live Operations for assigned games, with accountability for performance, scalability, and long-term sustainability.
• Define and maintain the LiveOps vision, roadmap, and operating model, ensuring alignment with business goals and portfolio strategy.
• Act as the single point of ownership for LiveOps outcomes, from strategic planning to execution and optimization

1. System Design & Reusable Frameworks

• Design and evolve scalable LiveOps, monetization, and engagement systems
• (events, offers, progression, pricing, retention loops).
• Shift focus from one-off content creation to repeatable frameworks that can be reused, automated, and expanded over time.
• Partner with Data team and Economy Designers to ensure systems are modular, data-driven, and future-proof.
• Continuously optimize the in-game economy using data, experimentation, and player behavior insights.
• Identify opportunities to standardize successful systems across games and contribute to portfolio-level best practices.
• Build meta-game activities and extra progression loops to improve retention and drive repeated player sessions beyond initial entry .
• Balance game economy features so that earned rewards maintain a healthy sink/source equilibrium .
• Build and improve a system for deploying new characters and minigames via server-sent payloads/ DLC (events, gifts, missions) to allow for quick changes without code updates .

1. Strategic Growth & Stakeholder Management

• Drive High-Scale Performance Targets: Take full ownership of the strategic roadmap required to reach ambitious growth targets and long-term engagement milestones.
• Conversion & Entry Optimization: Design and refine systemic frameworks to improve the conversion rate between external product entry points and digital engagement.
• Performance Analysis: Use data-driven insights to evaluate the frequency and quality of user digital entry, implementing feature-level changes to optimize these core acquisition metrics.
• Proactive Growth Ideation: Transition from reactive support to proactive product leadership by ideating features that drive core funnel growth rather than just satisfying client requests .
• Systemic Conversion Strategy: Move from passive to active conversion by using product features to drive user digital entry and engagement .
• Dual-Track Roadmap Management: Maintain a dual-track roadmap that balances features agreed upon with partners against growth features proposed by the PM .
• Act as the primary strategic liaison for internal franchise leads and external partners.
• Translate brand objectives into structured, scalable, and data-driven system specifications.

1. Growth, Funnels & Performance Optimization

• Monitor and optimize core funnel metrics to identify and resolve friction points in the player journey.
• Design product systems that support user acquisition (UA) performance, early funnel optimization, and lifecycle value growth.
• Align LiveOps systems with acquisition and re-engagement strategies to maximize ROI.

1. Data-Driven LiveOps & Stability

• Coordinate closely with LiveOps Specialists to manage the deployment and rollout of data-driven features and updates.
• Implement specific LiveOps procedures to ensure user data remains consistent and stable across all version updates and rollouts.
• Design, run, and evaluate A/B tests to validate system changes and performance improvements.
• Use data to analyze the frequency and timing between user acquisition and digital entry .
• Define and monitor KPIs including ARPDAU, Engagement, Conversion, LTV, and Retention.

1. Cross-Functional Leadership & Influence

• Work closely with Producers, Designers, Data teams Marketing to ensure system coherence and execution quality.
• Communicate system design rationale, performance, and risks clearly to leadership and stakeholders
• Influence long-term product and portfolio strategy through clear, data-backed recommendations.
• Facilitate teamwork ceremonies, including sprint planning, roadmap reviews, adjustments, and postmortems to refine frameworks.
• Drive a culture of knowledge sharing and scalability within the product team to leverage best practices across the studio.

Qualifications

Experience & Education:

• At least 5 years of experience in a product-oriented role within Free-to-Play (F2P) or live service games; prior exposure to Marketing, Analytics, or Consulting roles is a strong plus
• Proven experience owning LiveOps for at least one live service game.
• Strong track record of improving performance through system-level changes, not only content output.
• Solid understanding of monetization, economies, and player lifecycle management.
• Experience working with UA teams or growth metrics is a strong plus.
• Demonstrated ability to improve game performance and revenue through data-driven decision-making.
• Bachelor's degree in Marketing, Economics, Finance, Business, or a related field; a Master’s degree is a plus.
• Fluency in English, both written and spoken

Core Competencies:

• System thinker & designer: Able to conceptualize, build, and scale reusable product frameworks.
• Strong ownership mindset: Takes full accountability for LiveOps and business outcomes.
• Analytical & experimental: Comfortable using data, testing, and iteration to drive decisions.
• Strategic prioritization: Focuses on highest-leverage initiatives over short-term output.
• Cross-functional influence: Aligns diverse teams around shared systems and objectives
• Decision-making agility: Comfortable operating in ambiguity, prioritizing impact, and adapting to shifting business needs.
• Collaboration & influence: Strong communicator capable of driving alignment across creative, technical, and business teams.
• Leadership & mentorship: Experience developing product talent and fostering a performance-driven culture.

Technical & Analytical Skills:

• Advanced proficiency in data analysis and modeling (Excel, Power BI, or equivalent).
• Hands-on experience with tracking systems, SQL, Snowflake, Looker (Explores), or similar analytical platforms.
• Strong understanding of A/B testing methodologies and LiveOps analytics, game telemetry tools, and BI dashboards.
• Familiarity with game analytics tools (Firebase, Tableau, Game Analytics) and user acquisition performance data.
• Understanding CROM, SEM, and other marketing analytics platforms.
• Fundamental knowledge of SQL, Python, or R is a plus.

Bonus points:

• LiveOps performance improves through scalable systems, not increasing manual workload.
• Monetization and engagement frameworks are reused and expanded over time.
• UA performance benefits from better onboarding, lifecycle monetization, and LiveOps alignment.
• Teams spend less time “reinventing” content and more time optimizing proven systems.
• The Product Manager is recognized as a system owner and strategic partner, not just a feature or content manager.
• Passionate about games, player experience, and the intersection of creativity and analytics.

Additional Information

Recruitment Process:

• (1) Screening call
  Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding.
• (2) Test
• (3) Interview(s)
• (4) Offer

Work Location and Hours:

• Work location: 207C Nguyen Xi, Binh Thanh District, Ho Chi Minh City.
• Work hours: 08:30 AM - 06:00 PM, Monday - Friday.

Why Join Gameloft?

• You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on an employment contract with competitive remuneration and benefits package.
• You are looking for a fun place to work in the heart of the city.

What We Offer:

• A hybrid working model.
• A dynamic workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.
• A range of well-being events and policies to support employees physically, mentally, and emotionally.
• An open-space office, a cafeteria, a terrace and a Gaming Area.
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
• An attractive monthly salary alongside Tet and other performance bonuses.
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
• 100% coverage of mandatory insurance and extra healthcare insurance.
• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
  • Saigon Studio website
  • LinkedIn page
  • Facebook page