Job Description

We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals.

Responsibilities

1. B2A Side: Agent-Facing AI Agent Product Design

①Intelligent Sales Assistant Feature Planning
Design an "Insurance Knowledge Q&A Agent" that integrates multi-insurer product terms (auto, health insurance, etc.), underwriting rules, and claims processes. Supports natural language queries from agents with ≥95% target response accuracy.

② Develop "Customer Needs Analysis Agent"
Upon agent input of customer information, the agent automatically generates a "User Risk Profile" and product recommendation portfolio to assist agents in precise communication.

③ End-to-End Collaboration Feature Implementation
Build an "Agent - Human Agent - User" collaboration workflow: Agents can one-click share AI-generated "Product Comparison Tables" and "Underwriting Recommendations" with users to address trust gaps caused by "insufficient agent expertise".

④ Design "Compliance Scripting Agent"
Embeds regulatory-compliant phrase libraries to real-time correct agent sales language, reducing compliance risks.

2. B2C Side: User-Facing Insurance AI Agent Design

①Policy Decision Agent Development
"Clause Interpretation Agent" explains complex terms in plain language + visual animations, supports multi-turn Q&A to continuously improve user understanding.

② Design "Personalized Recommendation Agent"
Generates "Coverage Plan + Premium Budget" based on user queries and behavioral data, with real-time parameter adjustment support.

③ Claims & Service Agent Optimization
Build "Claims Guidance Agent" to enhance user experience.

3. Cross-End Agent Collaboration & Technical Implementation

①Cross-End Data Synergy Mechanism
Construct an insurance knowledge graph shared by B2A/B2C agents covering "Product-Terms-Underwriting-User" relationships to ensure response consistency.

② Agent Interaction Data Feedback System
B2C users' frequent queries auto-sync to B2A agents for agent training; B2A agents' flagged "difficult questions" trigger B2C knowledge base updates.

4. AI Technology Selection & Implementation

• Evaluate agent technical architecture: Select LLM framework ensuring insurance knowledge accuracy
• Drive knowledge graph integration with vector database (Milvus) for precise clause/case retrieval
• Establish agent evolution roadmap: "Basic Q&A" → "Complex Reasoning" → "Personalized Interaction"

Qualifications

1. Proficient in English as a working language
2. 5+ years of product management experience, having led end-to-end design of core products from 0 to 1
3. Experience in cross-regional product localization (e.g., Southeast Asian markets), familiar with local insurance regulations (Indonesia OJK, Thailand OIC) and user habits (e.g., payment behaviors, linguistic characteristics)

Core Competencies

1. AI Product Design
   • Mastery in AI agent product design methodology (user profiling, dialog flow, intent recognition, knowledge base construction)
   • Ability to deliver high-fidelity interactive prototypes (Axure/Figma) and AI capability specifications (e.g., intent/entity library design)
2. Insurance + AI Integration
   • Understand technical principles of LLMs, RAG, and knowledge graphs
   • Balance technical feasibility with business value (e.g., evaluating agent capabilities for real-time underwriting system integration with insurers)
3. Cross-functional Collaboration
   • Proven ability to coordinate algorithm, data, engineering, compliance, and insurer teams to drive resource alignment

About FUSE

Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.

Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.

Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.

More about FUSE

FUSE Group LinkedIn

Instagram @lifeatfuse