LAWPRO

Product Manager

LAWPRO  •  Toronto, CA (Onsite)  •  3 months ago
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Job Description

We are seeking a strategic and hands-on Product Manager to lead the redesign of business processes as part of our core systems transformation. This role is key to aligning business operations, new technology capabilities, and organizational change to deliver improved customer and operational outcomes.

Key Responsibilities

  • Analyze current processes across underwriting, policy administration, customer service, finance and claims; identify inefficiencies and automation opportunities.
  • Develop process maps, requirements, and future-state designs in collaboration with BA/QA teams.
  • Lead stakeholder workshops to validate designs and drive organizational buy-in.
  • Work closely with IT teams and SaaS partners to ensure effective technology integration.
  • Identify opportunities to leverage automation, robotic process automation, AI, and emerging technologies.
  • Ensure technical solutions meet business needs and support redesigned workflows.
  • Maintain a roadmap for process transformation aligned to core system implementation timelines.

Qualifications

  • Diploma or degree in business administration, computer science, computer engineering, or related field and/or equivalent work experience.
  • PMP, Scrum Master, or SAFe Agile certifications are assets.
  • Knowledge of cloud, SaaS platforms, and emerging technologies.
  • Understanding of BA/QA best practices.
  • 10+ years related experience; 5+ years leading complex initiatives.

Skills & Attributes

  • Strong stakeholder management across all organizational levels.
  • Ability to lead change and communicate vision clearly.
  • Excellent analytical, problem-solving, and facilitation skills.
  • Experience coordinating with cross-functional teams and external vendors.

Why Join Us

You’ll play a central role in reshaping our core operations and enabling new technology capabilities. If you excel at bridging business and technology to drive meaningful transformation, we’d love to hear from you.

Interested applicants should submit their application by December 12, 2025

Diversity and inclusion matter at LAWPRO. If contracted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

LAWPRO

About LAWPRO

Lawyers'​ Professional Indemnity Company (LAWPRO) is a wholly Canadian owned insurance company that provides professional liability insurance to lawyers in Ontario and TitlePLUS title insurance coast-to-coast. LAWPRO is headquartered in Toronto, Ontario, Canada.

LAWPRO provides the primary insurance coverage for members of the Law Society of Ontario in private practice, plus an optional excess program for law firms that wish to buy additional coverage. LAWPRO's innovative risk management initiative, practicePRO helps educate lawyers on common legal malpractice risks and how to avoid them. Through its TitlePLUS operation, LAWPRO also provides comprehensive title insurance and legal services coverage for residential purchase and mortgage-only/refinance transactions handled by lawyers.

Incorporated in 1990 by the Law Society of Ontario, LAWPRO has operated independently of the Law Society of Ontario since 1995, with its own management and Board of Directors. The LAWPRO team provides the Ontario bar with cost-effective liability insurance, expert claims administration, and proactive risk and practice management initiatives to help prevent claims.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Toronto, CA
Year Founded
1995
Website
lawpro.ca
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