Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

We're looking for a strategic and customer-focused Product Manager to join our Diagnostic Products and Solutions team on an 18-month contract. This hybrid role can be based in Toronto, ON or Burnaby, BC, offering the opportunity to collaborate with cross-functional teams while helping shape the future of diagnostic products and services across Canada.

In this role, you'll develop and execute product strategies that drive growth across your portfolio, leading new product, service, and program launches from concept through implementation and ongoing optimization. You'll work closely with Sales, Marketing, Finance, IT, Operations, Medical, and Business Intelligence to bring innovative solutions to market while using customer insights and market intelligence to inform business decisions and identify new opportunities.

You'll play a key role in translating the voice of the customer into actionable strategies, supporting business growth through strong product management, cross-functional collaboration, and data-driven decision-making.

Vacancy status: This posting is for an existing position.

What You’ll Do:
Product Strategy & Portfolio Management:
• Develop short- and long-term product strategies informed by customer insights, market intelligence, business priorities, and industry trends.
• Lead the planning, launch, implementation, and ongoing optimization of products, services, and programs within your portfolio.
• Develop business and product plans that support growth, customer adoption, and financial objectives.
• Design product strategies and tailored solutions that address evolving market and customer needs.
Cross-Functional Leadership & Product Delivery:
• Partner with Sales, Marketing, Finance, IT, Operations, Medical, and Business Intelligence teams to successfully deliver product initiatives and improve operational effectiveness.
• Lead end-to-end product execution, including requirements gathering, project planning, implementation, launch, and post-launch evaluation.
• Manage project timelines, milestones, dependencies, risks, and stakeholder communications to ensure successful delivery.
• Develop sales enablement tools, presentations, and product resources while providing product training and ongoing support to internal teams.
Market & Customer Insights:
• Build and maintain strong relationships with customers, healthcare providers, sales teams, and Key Opinion Leaders (KOLs).
• Monitor market trends, competitive activity, regulatory requirements, reimbursement pathways, and developments within assigned therapeutic areas.
• Gather and translate customer feedback and market insights into actionable recommendations that enhance products, services, and customer experience.
• Clearly articulate the value of LifeLabs' products and services and identify opportunities for continued portfolio growth.

What You'll Bring:
• At least 5 years of product management experience within healthcare, diagnostics, life sciences, or a related industry.
• University degree in Business, Science, Healthcare, or a related field.
• Experience leading product, service, or program launches from strategy through execution.
• Strong business and financial acumen with the ability to develop growth strategies and evaluate business opportunities.
• Experience using market research, customer insights, and data analytics to inform product decisions.
• Proven ability to build strong relationships with stakeholders, customers, and Key Opinion Leaders (KOLs).
• Excellent project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written, verbal, and presentation skills.
• Collaborative mindset with the ability to influence and work effectively across cross-functional teams.
• Proficiency with Microsoft Excel and PowerPoint.
• Sales experience within diagnostics or healthcare is considered an asset.

Why Join Us?
At LifeLabs, we're committed to advancing healthcare through innovation, collaboration, and exceptional patient care. You’ll have the opportunity to shape products and services that make a meaningful impact for healthcare providers, patients, and partners across Canada.

Working alongside talented colleagues from across the business, you'll help bring new ideas to life, influence product strategy, and drive initiatives that support business growth and improve the customer experience. If you're passionate about product management, collaboration, and using data and customer insights to solve meaningful challenges, we'd love to hear from you.

What We Offer:
Salary range: $96,255 - $122,727 CAD annually (commensurate with experience).
#LI-SN1

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!