Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
We're looking for a Product Manager to join our team focused on the patient experience — helping people find, access, and navigate care on Maple. This is a 12–18 month contract role and a unique chance to shape how millions of Canadians experience care.
In this role, you'll lead product work from discovery through launch and iteration — turning patient research, data, and feedback into clear product choices that improve the experience of getting care. You'll partner closely with Product, Engineering, Clinical, Marketing, Customer Support, Data, and our AI Centre of Excellence to ship experiences patients actually feel. We're looking for a hands-on AI builder — someone who uses AI to prototype, test, automate, and ship, whether that experience comes from product management or from independently launching AI products, mobile apps, or other software for real people.
In your first 90 days, you’ll build a strong understanding of Maple’s patient experience, the journeys people take to access care, the current roadmap, technology, and key metrics. You’ll build trusted relationships with your squad and cross-functional partners, take ownership of in-flight work, and use early prototypes or experiments to clarify the highest-value points of friction.
Over the next 12 to 18 months, you’ll deliver measurable improvements to how patients find, start, and access care on Maple. You’ll lead features and initiatives through launch and iteration, help the squad move faster from problem to working version, and ship AI-enabled solutions where they create real value. Success will show up in less friction, more patients successfully reaching the care they need, reliable execution, and your ability to independently own product decisions within your area.
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
