Job Description

Job Title

Salary: USD $82612 - $117500

Compensation is determined by various factors, including but not limited to local labor market conditions, educational background, work experience, and relevant certifications

Job Type: Full Time

Location: IB (International Baccalaureate®) Global Centre, Washington DC

Hybrid working opportunity 1 of day in office / Remote

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.

About the job

The International Baccalaureate (IB) is undergoing a bold digital transformation - and this is your opportunity to be part of it. As a Product Management Senior Specialist within our newly established Digital Office, you’ll play a pivotal role in shaping the future of IB’s digital product ecosystem. This isn’t just about managing products - it’s about reimagining how we serve schools, educators, and learners worldwide through digital innovation.

The Digital Office sits at the heart of our product strategy, with end-to-end responsibility for customer-facing products across our existing platforms and new ventures. You’ll join a multidisciplinary, impact-driven team responsible for delivering meaningful, measurable outcomes in a fast-evolving educational landscape.

As a Product Management Senior Specialist, you’ll work on Salesforce and CRM products in School Operations and help shape the next generation of tools that support schools on their journey with the IB - from first inquiry through to ongoing engagement. You’ll work across a suite of CRM and Salesforce integration products that drive school candidacy, marketing automation, sales pipeline management, school authorization and evaluation, educator network workforce management, and customer service. These platforms are foundational to how we grow, support, and empower our network of schools and governing bodies around the world.

Key Responsibilities

• Champion user needs and business goals by partnering with cross-functional stakeholders across the organization—aligning around shared priorities and delivering impactful outcomes.
• Gather and synthesize insights from user feedback, research, market trends, technology capabilities, and internal expertise to inform product direction and innovation.
• Define and drive product strategy and roadmaps for your portfolio—making smart trade-offs, setting clear priorities, and maximizing both product performance and return on investment.
• Translate vision into action by developing clear, actionable product requirements and communicating them effectively across teams and leadership levels.
• Collaborate closely with Engineering and UX Design to build and launch solutions that are technically sound, beautifully designed, and deeply valuable to users.
• Embed a customer-centric mindset by driving early and continuous feedback loops, grounding decisions in data, and designing for end-to-end journeys that truly serve our global users.
• Continuously monitor the education and edtech landscape, staying ahead of competitor moves, emerging technologies, and shifting user expectations to keep our products relevant and future-ready.
• Mentor, coach, and inspire fellow product managers, helping to grow a high-performing product culture that values curiosity, experimentation, and impact.

Job Requirements:

About You

• You bring proven experience in product management in B2B or B2B2C environments where stakeholder complexity and scale are key considerations.
• It is essential that you have hands-on expertise of using Salesforce to manage customer interactions, track sales leads, and maintain customer databases. Salesforce certifications, such as Salesforce Certified Administrator, App Builder or Consultant, are an advantage but not essential.
• You possess considerable experience with AppExchange solutions and custom development using Salesforce's APIs, Lightning platform, and integrations.
• You’re fluent in agile, iterative delivery, with the flexibility to adapt process to context—balancing discovery with execution to deliver meaningful outcomes.
• You thrive in collaborative, cross-functional teams, and have a track record of working seamlessly with software engineers, UX designers, and business leaders to ship high-impact products.
• Proficiency in Salesforce's core products (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
• You’re data-informed and insight-driven—comfortable analysing usage data, interpreting research, and applying market signals to shape your roadmap and measure success.
• You care deeply about user experience and are grounded in UX design principles that put the needs of educators and learners first.
• You lead with curiosity, humility, and integrity—fostering a culture where questions are welcomed, learning is constant, and people feel safe to speak up and take risks.
• You believe the best teams are built on psychological safety, trust, and inclusion, and you actively contribute to environments where people feel valued, heard, and empowered to do their best work.
• You are a generous collaborator and mentor, sharing knowledge, uplifting others, and helping to grow a strong product culture grounded in purpose and shared success.
• Knowledge of trends, technologies and emerging innovations in educational technology is a distinct advantage.
• Excellent verbal and written communication skills in English language.

In addition to your salary, we offer an attractive range of benefits including:

• Medical, Dental and Vision Coverage
• Voluntary Benefits, Pet Insurance, FSA, etc.
• Annual Leave, plus 14 Public holidays
• Retirement 401k Plan, 10% contribution
• Paid Parental Leave
• Life assurance 4x annual salary
• Employee Assistance Program
• Excellent continuous professional development
• Health and wellness schemes
• Flexible work arrangements
• Additional IB sponsored perks

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.

The IB is an equal opportunity employer. It provides employment opportunities to employees and applicants for employment without regard to race, color, religion, sex, pregnancy, ethnicity, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic status, or status in any group protected by federal, state, or local laws.

"This job is offered on local terms and conditions and is at will.