Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Help shape product strategy and delivery for claims submission workflows that support high-volume, business-critical operations. In this hybrid role based in Boston, MA, you will define product direction, prioritize work, and partner with cross-functional teams to improve the current state of the product and deliver measurable business value. You will collaborate with stakeholders across Product, Engineering, UX, Analytics, and customer-facing teams. This role reports to the Product Management Executive Director
About the Team:
The Billing Workflows team supports key client-facing workflows and the core technical components that guide the claim lifecycle, from charge capture through claim validation, submission, and management. Through this end-to-endclaimslifecycle ownership, the team drives initiatives to improve customer workflows, increase operational efficiency, and modernize the underlying technology platform, partnering closely with Engineering, UX, Analytics, and customer-facing teams to improve revenue cycle outcomes forathenaCollectorcustomers and operational teams.
Essential Job Responsibilities:
Define product requirements, user stories, epics, and roadmaps that address business problems and support product goals.
Partner with Engineering, UX, Analytics, and customer-facing teams to gather input, align priorities, and support delivery.
Analyze customer needs, operational issues, and market context to shape product decisions.
Serve as product owner for assigned scrum teams and guide work through planning and execution.
Prioritize work based on business value, customer impact, technical feasibility, and delivery timing.
Evaluate tradeoffs and communicate recommendations to help guide product direction.
Support feature launches through alpha, beta, and general availability by coordinating readiness, impact analysis, and communications.
Communicate product intent and planned outcomes clearly to internal stakeholders and customer-facing teams.
Use AI tools to help organize feedback, summarize notes, and speed up analysis while applying sound product judgment to decide what should move forward.
Additional Job Responsibilities:
Contribute toproduct vision and longer-term planning for assigned workflow areas.
Support business case development for new features and product enhancements.
Monitor product performance andidentifyopportunities for improvement.
Help remove blockers that affect delivery timelines or team alignment.
Support ongoing process improvement within product development workflows.
Expected Education & Experience:
Bachelor’sdegree oran equivalentcombination of education, training, and experience isrequired
2-5 years of professional experience, including 0-3 years in product management, isrequired
Experience working with stakeholders across cross-functional teams isrequired
Experience in healthcare or revenue cycle management workflows is preferred.
Technical understanding of SaaS products is preferred, including the ability to assess feasibility and timelines.
Knowledge of product management practices, including agile development, is preferred.
Experience using analytics and data to support decisions isrequired
Demonstrated ability to work in a dynamic environment and support innovation through analytical and quantitative thinking isrequired
Strong verbal and written communication skills arerequired, including the ability to explain ideas clearly to different audiences.
Expected Compensation
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
