Job Description

Product Management Officer

Digital Transformation & Innovation

FirstBank PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Commercial Product Management Officer is a collaborative role with a user-centric mindset that leads the vision, product planning, product management, and go-to market strategies for FirstBank's commercial deposits/transactional digital channels. In charge of creating commercial banking product and service initiatives that can increase the Banks’ profitability, as well as build customer satisfaction and brand loyalty.

The Product Officer uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of internal business partners and instill passion for user experience across the company. It is a handson product/channel management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to market deliver, performance measurement, customer adoption and post launch support.

This role requires building key relationships and having constant interactions across multiple departments and business units throughout FirstBank as well as internal and external vendors and service providers to ensure successful approvals and implementations of innovative solutions for the Banks’ commercial client base.

This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance innovation, design and execution of FirstBank's commercial digital banking products/services strategies.

What You’ll Need to Succeed

• Support the development and execution of Commercial Banking product and service strategies aligned with the Bank’s business objectives.
• Participate in the design, development, and implementation of new commercial products and transactional services, ensuring competitiveness and regulatory compliance.
• Monitor product and channel performance, including sales, fee income, profitability, and key performance indicators (KPIs).
• Prepare Business Cases, Business Requirements Documents (BRDs), and product documentation to obtain internal, regulatory, and management approvals.
• Manage and coordinate product-related projects and initiatives, ensuring timely delivery within established budgets and objectives.
• Gather, analyze, and document business and system requirements to support product enhancements, technology implementations, and process improvements.
• Collaborate with cross-functional teams and external vendors, including Risk, Compliance, Operations, Technology, Finance, Legal, Marketing, and Sales.
• Support testing, implementation, and change management activities, including UAT, system enhancements, issue resolution, and project documentation.
• Conduct market, competitive, and customer needs analyses to identify growth opportunities and drive continuous product improvement.
• Support product launch, marketing, and adoption strategies, ensuring effective execution and an optimal customer experience across Commercial Banking channels.

Competencies

· Fully bilingual; excellent written, oral, and presentation skills, both in Spanish and English

· Excellent interpersonal communication, problem-solving skills, documentation and control procedures implementation.

· Advanced computer knowledge in the use of Microsoft Office and related banking systems

· Ability to work under pressure, with changing priorities, meets established deadlines, solve complex problems and design accurate solutions.

· Analytic thinking capacity

What You’ll Need

· Bachelor's Degree in Business Administration, Marketing, Finance or Accounting required

· 3-4 years Combined experience in any of the following areas:

· Finance or Accounting

· Commercial Electronic Banking

· Commercial Banking products and services

· Commercial Deposits

· Small Business Lending

· Product Management

· Project Management

Disclaimer: The above statements describe the general nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all duties or responsibilities.

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