Job Description

Product Management Lead, Retail

Reaktor's award-winning tech community is looking for a Product Management Lead to join us in Amsterdam or Helsinki. In this role, you will be part of our Retail business unit, where we work with some of the world’s most recognized brands and retailers to build the next generation of digital products and services.

This role sits at the intersection of product leadership and delivery While the position is internally aligned with a delivery-focused leadership role, we are looking for an experienced product professional who can lead product direction while ensuring teams deliver meaningful business and customer outcomes.

Retail is undergoing a profound transformation. From AI-powered personalization and data-driven operations to emerging concepts like agentic commerce, the industry is rapidly redefining how businesses interact with customers and how commerce itself is orchestrated. At Reaktor, we partner with leading retailers to turn these possibilities into real-world solutions—creating digital products, platforms, and experiences that shape the future of retail.

For product leaders passionate about innovation, this means the opportunity to work at the forefront of retail evolution, helping organizations experiment with new technologies, rethink customer journeys, and build the digital capabilities required for the next era of commerce.

Key responsibilities and capabilities

• Product strategy & vision
  Articulate and communicate a compelling product vision. Drive the prioritization process, making critical trade-offs between competing needs and ensuring alignment with business goals. Act as an expert, bringing valuable insights to decision-making and taking ownership of critical product choices.

• Product delivery & impact
  Drive the end-to-end delivery of digital products in complex organizational environments involving multiple teams and stakeholders. Ensure that strategy turns into real customer and business outcomes by aligning teams, prioritizing effectively, and removing obstacles that slow down delivery.

• Client partnership & advisory
  Engage effectively with a broad range of client stakeholders across leadership, product management, design and technology. Act as a trusted advisor, working closely with the client’s business and tech teams to guide them towards optimal solutions and build strong, lasting relationships.

• Team leadership & collaboration
  Work closely with Reaktor consultants across different sites to ensure top-notch, cohesive delivery aligned with the client's vision. Foster a positive team environment, acting as a team builder and facilitator to resolve conflicts, both within the delivery teams and with the client.

• Data-driven improvement
  Utilize data-driven insights, product metrics, and customer feedback to continuously monitor performance and refine the product, enhancing user satisfaction, engagement, and overall business value.

• Business growth
  Actively identify and pursue opportunities to generate new business for Reaktor and foster growth within the client account, ensuring our business continuity and partnership development.

This role is ideal for a senior product leader who enjoys operating at the intersection of product strategy and execution — someone who can shape product direction while ensuring teams deliver meaningful outcomes in complex environments.

This individual brings more than just a facilitator mindset; they are a decisive leader, consultant, and product expert who is eager to take action, drive outcomes, and take responsibility for guiding both the program and the client towards success.

To thrive in this position, you'll need:

• Experience leading product development in complex environments (e.g. large organizations, multiple vendors, distributed teams).

• Experience working closely with design and engineering to validate ideas, understand customer needs, and ensure teams are building the right things — not just building things right.

• Strong experience with Agile product development and modern delivery practices.

• Strong communication skills and experience working with stakeholders on a multinational scale, enabling you to lead international multisite projects.

• Experience working with digital products and services because this is the bread and butter of our offering.

• Coaching and people skills so you can energize teams and help turn conflicts into a source of trust.

• Strong facilitation skills so teams can take responsibility and ownership while still getting the help they need.

• The capability to work effectively both in-person and remotely because we have onsite, remote, and hybrid teams.

• Fluency in English required.

Why join us?

For two decades, we’ve been developing qualities and capabilities for adapting, reacting, and supporting change – building Reaktor to hold up in a fast-paced environment while ensuring the well-being of our people.

While working at Reaktor, we’ll provide you with:

• To be able to impact how you work. Together with the client, your team chooses the approach, technologies, and methodologies you think will work best in any given situation.

• A community with as much support as your heart desires.

• A team that’s not only experienced but considerate as well – they all want you to succeed.

• A sustainable work-life balance and support for your daily life outside of work. (e.g., free moving day, Reaktor car share, sick child care services, office space to use for your private events, etc.).

• An opportunity to grow as a professional. In addition to the day-to-day work, we offer internal training courses, community events, and 15-minute coffee breaks to discuss hot topics in tech and design.

• A possibility to take part in more extended academy-like studies like Cloud Academy.

• 300+ hobby clubs, from winter swimming and running to knitting and archery, that bring people together outside of (and sometimes inside) office hours. Many of these are supported by Reaktor.

• Check more benefits & perks on www.reaktor.com/careers

Diversity, equity, and inclusion

Together, we are committed to making Reaktor an environment that embraces and values all of our employees for the whole of who they are. We encourage applicants from all backgrounds to apply, knowing that studies show that members of underrepresented communities don’t apply for jobs unless they fully satisfy all of the requirements. If you're thinking twice about applying for this reason, we invite you to send us your application anyway. You could be just the person we're looking for.

Read more about our DEI work on our website: www.reaktor.com/dei

Interested? Drop us a line via the form below. We'll be happy to hear from you!