Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Product Management Lead - Residential Technologies

Find your next move at JLL and build a fulfilling career

At JLL, we value what makes you unique, and we are committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you are looking to move up, broaden your experience or deepen your expertise.

What this job involves:

The Product Management Lead - Residential Technologies will lead the residential product management team and the residential technology portfolio across strategy, execution and performance of the tech stack. The portfolio spans three CRM platforms, seven market websites across Europe, the Middle East and Asia Pacific, and multiple property portal integrations across all markets. This role shapes a unified strategy and roadmap where multiple markets pull in different directions, each with a set of requirements and priorities.

Succeeding in this role will demand a blend of people leadership, product acumen, technical credibility and stakeholder judgement. It delivers on business priorities by setting the direction of multiple teams working across time zones, holding delivery to committed schedules, and representing residential technology to senior leadership and across the business.

What your day-to-day will look like:

Product Strategy and Delivery:

• Manage end-to-end product lifecycle, from ideation and requirements gathering through to launch, working closely with engineering, design, marketing and sales – for all Residential Tech products.
• Gather market, competitor and user insight to inform where the portfolio develops.
• Contribute to shaping product strategy with residential business goals, collaborating with senior leadership to resolve strategic issues.
• Identify where AI can strengthen the residential portfolio and bring forward opportunities that would improve how the business works.

Team Leadership:

• Lead a team of product managers and specialists across CRMs and websites in all residential markets.
• Set clear objectives and expectations, and conduct formal performance and development reviews.
• Take responsibility for the team’s delivery outcomes, stepping in where schedules or quality are at risk.
• Encourage and enable the team to use AI tooling in their day-to-day work, raising the pace and quality of delivery.
• Contribute to the wider planning of staffing and resources across Residential Technology.

Stakeholder Collaboration:

• Build strong stakeholder relationships by communicating priorities, gathering input, managing expectations and escalating risks appropriately.
• Chair business leadership meetings and recurring product, engineering and marketing forums.
• Engage users, marketing teams and delivery partners to gather insight and feed it into the roadmap.
• Support senior leadership in aligning competing priorities across business lines.

Operations, Performance and Governance:

• Hold engineering teams and delivery partners to agreed commitments, drawing on working knowledge of the CRM platforms, web stack and the data flows between them.
• Define and track key performance indicators, presenting product and delivery performance to senior leadership and supporting executive-level alignment on outcomes.
• Identify and resolve operational and delivery problems, exercising judgement within JLL’s defined procedures and drawing on senior input for the most complex.
• Maintain and monitor the residential technology budget, tracking spend against plan and flagging variances.

Required Skills and Experience:

• 7+ years in technology product roles serving the residential sector, including direct product management ownership of a backlog and delivery with an engineering team.
• Substantive working knowledge of CRM platforms, including Salesforce.
• Operational knowledge of related work groups, including engineering, marketing and data.
• Excellent written and verbal communication, with the ability to present technical information to non-technical audiences.
• Ability to think strategically while managing the detail of product delivery.
• Organised and reliable on follow-through across parallel workstreams in multiple markets.
• Strong judgement when balancing user needs, business priorities and technical constraints.
• Bachelor’s degree in Engineering, Computer Science, Business or a related field, or equivalent practical experience.

Desired or preferred experience and technical skills:

• Previous professional experience in the real estate sector, especially residential.
• Familiarity with agile methodologies and product management tooling.
• Familiarity with web content management and search platforms.
• Experience applying AI tooling to product delivery or business workflows.
• Experience working in a large global organisation with geographically dispersed teams.
• Strong analytical and problem-solving abilities.

About JLL

We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives, and you will be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions, join us at JLL.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.