Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: JoinUp – the right information, to the right person at the right time.
Dedicated to our core values, we are committed to:
Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
Passion: Because we love what you do, you’re at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!
We're looking for an organised, customer-focused, and data-driven Product-Led Growth Engagement Manager to join our growing Revenue Operations team.
In this exciting role, you'll be responsible for delivering engaging in-app experiences that help customers navigate, adopt, and maximise the value of Juniper's products. Working at the heart of our Product-Led Growth strategy, you'll collaborate with Product, Marketing, Support, Customer Success, and Sales teams to create targeted in-app communications that guide customers through every stage of their journey.
This is a fantastic opportunity for someone who enjoys combining technology, customer experience, analytics, and stakeholder management to drive product adoption and customer engagement at scale.
As our Product-Led Growth Engagement Manager, you will:
Deliver Outstanding In-App Experiences
Build, configure, test, and launch in-app engagements including walkthroughs, guides, tooltips, banners, surveys, and announcements.
Manage the entire engagement lifecycle from concept and build through to quality assurance, launch, reporting, and optimisation.
Ensure messaging is targeted to the right audience at the right time within their customer journey.
Maintain a structured library of active, scheduled, and archived engagements.
Troubleshoot and resolve issues relating to targeting, display, and engagement performance.
Manage Stakeholder Requests
Act as the primary contact for engagement requests from Product, Marketing, and Support teams.
Gather requirements, define objectives, and agree success measures for all engagement activity.
Prioritise competing requests while maintaining planned business-as-usual (BAU) activities.
Provide constructive challenge when engagement requests could negatively impact the customer experience or contribute to message fatigue.
Drive Continuous Improvement
Build and maintain recurring engagement programmes such as onboarding flows, product release announcements, and renewal communications.
Create scalable templates and repeatable processes that improve efficiency and consistency.
Maintain an engagement calendar to ensure customers receive relevant and well-timed communications.
Review existing engagements regularly to keep content accurate, relevant, and effective.
Identify opportunities to automate and streamline engagement delivery processes.
Support Business Alignment
Communicate upcoming and live engagements to Sales, Customer Success, and Support teams.
Provide clear launch information including audience, objectives, timing, and expected customer impact.
Build strong relationships across the business and create visibility of all in-app engagement activity.
Ensure stakeholder alignment on messaging and communication plans.
Use Data to Optimise Performance
Monitor engagement metrics including views, click-through rates, completion rates, and dismissals.
Analyse performance data to improve targeting, content, and timing.
Share insights and recommendations with stakeholders and leadership teams.
Identify customer behaviour trends that can shape future product engagement strategies.
Continuously enhance engagement effectiveness using data and customer feedback.
Essential Skills & Experience
Experience managing in-app engagements, lifecycle communications, or digital adoption programmes, ideally within a SaaS or product-led environment.
Hands-on experience with Gainsight PX and CS, or similar product engagement and digital adoption platforms.
Strong organisational skills and the ability to manage multiple projects and priorities simultaneously.
Excellent stakeholder management and relationship-building skills.
Strong understanding of customer segmentation, targeting, and lifecycle management.
Exceptional attention to detail, particularly around messaging, targeting logic, and quality assurance.
Strong written communication skills with the ability to create clear and effective in-app messaging.
Analytical mindset with experience using engagement data to drive decisions and improvements.
Ability to work independently and proactively in a fast-paced environment.
Experience collaborating across multiple business functions.
Desirable
Experience with AI tools such as Claude.
Experience within education technology, SaaS, or other subscription-based software environments.
Knowledge of customer adoption, retention, and product-led growth methodologies.
At Juniper, you'll join a business that is transforming education through technology, innovation, and expertise. You'll work alongside passionate colleagues who care deeply about delivering exceptional experiences for schools and trusts across the UK.
We offer a collaborative and inclusive culture where ideas are encouraged, development is supported, and every role contributes to making a genuine difference in education.
If you're passionate about customer engagement, product adoption, and creating meaningful digital experiences, we'd love to hear from you.
Interview Process:
1st Stage Interview
2nd Stage Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org
Juniper Education Benefits
Enhanced annual leave entitlement
Opportunity to purchase additional leave
Entitlement to carry over leave to next entitlement year
Day 1 access to 24/7 GP & prescription services
Day 1 access to rewards platform
Cycle to work scheme
Enhanced maternity & adoption pay
Day 1 access to employee assistance platform
Funded development/Qualification opportunities
Voluntary health care cash plan
Voluntary private medical insurance
Plus more!
Please note: We are unable to provide visa sponsorship at this time.
Applications for this role must be submitted by 28th August 2026.
Join Juniper and help us create smarter, more impactful customer journeys.
Juniper Education’s aim is to increase the effectiveness of schools, improve learners' outcomes and give teachers back more time in the classroom. The organisation provides primary and secondary schools with whole school effectiveness solutions covering School Management Information Systems (MIS), Pupil Tracking, Websites & Communications, Payroll, HR, Compliance, Finance, Clerking and Governance, Educational Resources and Professional Development services, including staff and teacher training. The company is backed by Horizon Capital, a leading investor in high-growth technology and business service companies.
