Flight Centre Travel Group

Product Lead (Vendor Applications) - South Bank, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  3 hours ago
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Job Description

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel! 

Join a team where product strategy, technology and business impact come together. We're seeking an experienced Product Lead (Vendor Applications) to drive the vision, roadmap and value delivery of critical vendor-delivered platforms across the business. In this highly influential role, you'll work closely with vendors, Engineering, Business Analysts and key stakeholders to shape investment decisions, deliver innovative solutions and ensure our products create meaningful outcomes for customers and the organisation.

As the product champion, you'll live and breathe your portfolio, balancing strategic thinking with hands-on delivery. You'll lead the prioritisation and execution of initiatives, collaborate with designers and engineers to bring ideas to life, and build strong partnerships that maximise product value and performance. Combining product leadership, commercial acumen and technical expertise, you'll drive continuous improvement, hold vendor partners accountable for delivery outcomes, and help shape products that align with our long-term business vision and strategy.

Day in the life:

  • Own the day-to-day product management and strategic direction of assigned vendor-delivered applications
  • Contribute product evidence, requirements and recommendations that inform build, buy and investment decisions
  • Lead relationships with vendor partners, including roadmap planning, governance forums, release planning and escalation management
  • Build evidence-based business cases using volume, revenue impact, incident trends and operational insights to influence roadmap priorities
  • Monitor and communicate vendor delivery performance, progress and risks to stakeholders and leadership
  • Oversee cost control activities for assigned applications, including vendor invoice review where applicable
  • Define and track outcome measures with data partners to ensure value is delivered against business objectives
  • Collaborate with Solution Architects and Engineering teams to challenge vendor solution designs and align non-functional requirements
  • Partner with support and reliability teams to ensure incidents, problems and support trends inform product priorities and backlog management
  • Identify opportunities to improve application accessibility, integration and automation through vendors, APIs and AI-enabled capabilities
  • Lead, coach and develop Business Analysts, supporting growth in discovery, requirements gathering and stakeholder management

You will thrive, if you have:

  • Ideally 3+ years' experience managing digital agile product development and delivery
  • Experience working with vendor-delivered platforms and influencing roadmaps without direct control of code delivery
  • Demonstrated experience partnering with vendors, Engineering teams and business stakeholders
  • Strong understanding of agile product management practices and delivery frameworks
  • Commercial awareness with experience managing costs, value delivery and vendor relationships
  • Working knowledge of APIs, integrations and interconnected technology ecosystems
  • Practical experience using AI tools within product management environments, paired with sound judgement of quality and risk
  • Experience leading, mentoring or coaching Business Analysts

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.

#LI-KC1#LI#onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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