Job Description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and the Role

We are looking for an experienced individual contributor Product Lead to help shape the economics that power Zipline's marketplace. This role sits at the intersection of engineering, design, operations, and customer experience.You will work closely with teams building dispatch logic, supply/demand systems, data pipelines, and customer interfaces that support real-world delivery execution at scale. You will help identify operational pain points, clarify priorities, improve workflows, and ensure we are building experiences that are economically optimal across complex systems. This role thrives in close partnership with engineering, data, and design teams. We value collaborative product development grounded in customer insight, operational understanding, rapid iteration, and shared ownership of outcomes. The ideal candidate is energized by uncovering systematic inefficiency, user pain points, framing opportunities clearly, and helping

teams move quickly toward effective solutions.

The ideal candidate brings a strong technical foundation and deep appreciation for the engineering process. Many successful candidates for this role have backgrounds in software engineering and developed a passion for product, workflow, and customer experience through hands-on problem solving and close collaboration with users and engineers. The best candidates for this role are highly curious, operationally minded, deeply customer-focused, and comfortable working directly with users in the field to understand how systems behave under real-world pressure.

What You'll Do

• Partner closely with Engineering, Operations, Commercial, Sales, and Leadership to

improve optimal economic outcomes across Zipline's operational ecosystem

• Spend time directly with users in the field, observing workflows and identifying friction

points, inefficiencies, and opportunities for improvement

• Help clarify priorities, customer pain points, operational constraints, and business impact

across multiple operational surfaces

• Help shape and align roadmaps across the marketplace organization, ensuring priorities

reflect customer pain points, operational constraints, and business impact

• Drive alignment around problems to solve and outcomes to achieve while collaborating

with engineering and design on solution development

• Use quantitative and qualitative lens and operational data to identify opportunities for

product improvements

• Help shape how realtime value trade-offs evolve as Zipline scales into new markets,

partners, and use cases

• Contribute to experimentation, rollout planning, adoption strategy, and measurement of

products

• Act as connective tissue across operations, customer support, engineering, and

leadership teams

What You'll Bring

• Experience working on operational, logistics, fulfillment, marketplace, restaurant-tech, or

workflow-heavy software products

• Strong technical fluency with the ability to collaborate effectively with software engineers

on system design, technical tradeoffs, and operational constraints

• Experience transitioning from software engineering into product leadership
• Familiarity with behavioral economics in real-world environments
• Strong intuition for user experience in fast-paced operational environments
• Ability to break down ambiguous problems into clear priorities and actionable

opportunities

• Comfort partnering closely with engineering teams in highly technical environments
• Ability to balance customer needs, operational realities, and engineering complexity to

drive practical and scalable solutions

• Appreciation for fast-moving engineering environments and a collaborative approach to

product development

• Strong instinct for simplifying user workflows and reducing friction for frontline users
• Strong systems thinking and operational judgment
• Experience working directly with customers, operators, or frontline users
• Ability to move quickly, adapt to changing priorities, and operate with high ownership
• Strong communication skills with an emphasis on clarity and collaboration
• A bias toward action and continuous improvement

Bonus Points

• Experience building software for delivery operations, retail operations, fulfillment, or restaurant workflows
• Experience with experimentation and analytical feedback loops
• Background in high-growth or operationally complex environments

What Else You Need to Know

This role is based at our office in South San Francisco, CA.

The starting cash range for this role is $180,000-225,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.